Vetco Total Care

Never have I felt my pet was more taken care of than I have here! My dog gets SO excited to see his friends at Vetco, and I truly feel they know their stuff. The staff is professional, knowledgeable, and family oriented. Highly recommend.

posted: 09/09/2023

Brought my dog in because she was peeing blood, but otherwise fine. When taking samples from her as soon as they saw the urine they started with the serious "This is not good" talk. Without seeing any test results the doctor made me feel as though my dog was really sick and I needed to take immediate action. My bill went from under 200 dollars to over 700 with all the testing they wanted to do. There was no way I could afford all that and I didn't want my dog to suffer, so I asked about euthanasia. They were happy to give me a quote on how much it would cost. As we continued to talk they made me feel more and more like that was the best option. And I almost left without my dog. But I decided to think about it some more and left with an antibiotic instead. Turns out she had a UTI. They we willing to murder my otherwise healthy dog for an extra buck. They even called the next day to try the sales pitch again. Don't go to Vetco. Don't shop at Petco. They don't care about you, or your pet. They only want your money.

posted: 08/23/2023

I took my cat in because he had been limping and this was the first vet that could see him. The vet was friendly but the rest of the office staff didn’t seem to know what they were doing. The vet tech seemed relatively new so I wanted to give them the benefit of the doubt. My issue started when I drove home after the appointment (45 minutes away) and was going to give my cat his medication. I open the packaging and there was NO MEDICATION inside. The vet tech gave me an EMPTY medication packet. This is ridiculous to me as the medications were the sole reason I brought my cat in in the first place. I called them back and they informed me that the vet tech did give me an empty packet and I would have to drive 45 minutes back to pick it up. I asked if I could just get a refund for it and buy it online to be shipped overnight. They said they can’t issue refunds over the phone and I would have to drive back anyways. I offered many alternatives to pick up the medication as I work 7am-7pm so it’s hard for me to find time to stop by, all to which they said would not be possible. They receptions was rude and not understanding the entire time. I’ve been trying to reach the office to try and coordinate something but each time I call I get the answering service telling me they cannot transfer me to the office and I will have to wait for a call back. This is a lot of hoops to jump through for a mistake that could’ve been prevented in the first place if the tech took the time to check the medication. Not happy at all with the service they provided

posted: 08/09/2023

My experience was fine. My dog for he vaccines and he was good to go, they gave him his examí and he's all good %100 healthy. I've never have any doubt bringing him for all hies needs. The people are wonderful, very caring. Now it's time for his grooming there also. One stop shopping, who doesn't love that

posted: 05/29/2023

I really liked the staff and the cleanliness, and I especially appreciated that they are upfront with their pricing and don’t pressure you. My only issue is that the tech took my dog into the back to give him his shots and for the vet to check him out. I have no way of knowing how they treated my dog, or if they gave him anything I was charged for, or if the vet herself even looked at him. Obviously they deserve the benefit of the doubt, but I think it’s super unusual and have never seen that anywhere else.

posted: 04/17/2023