Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 27,468

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.7
  • 4.9
  • 4.8
  • Count
  • 6
  • 1826
  • 27,468
Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
1

out of 5

POSTED: | BY: Mia Jane

NOTHING COVERED EVER

There rates increase at a rate of about 3 times normal inflation and they cover NOTHING. There will always be a reason why things are not covered. Nasty people to deal with. STAY AWAY your better off saving your money in case its needed. WORST COMPANY EVER
5

out of 5

POSTED: | BY: Lori Colquhoun

Peace of mind

Our dog Kaya was diagnosed with Lymphoma in February of 2023 and was given 4-6 weeks to live without any treatment. We chose to send her for chemotherapy. Trupanion was amazing with payments for her vet bills/ bloodwork/medications and chemotherapy at the OVC hospital. They even covered a treatment that had to be authorized to come from another country since the original treatment was not working. It was a comfort not having to be concerned with extensive medical bills so that we were able to focus totally on our girl. Trupanion made it quite easy to submit everything needed. Sadly Kaya lost her battle with cancer in June but it was a comfort knowing that we were able to offer her everything we could to allow her that extra time with us and I have trupanion to thank for that!
4

out of 5

POSTED: | BY: Kathy Stilwell

Tracking of multiple invoices impossible

Customer service is very compassionate. But you can’t get anywhere with them. They did pay for a lot which I’m grateful for. But when my dog was very ill and needing many vet visits and hospitalization the submission process became extremely hard to keep track They don’t give you a tracking number when you submit. When you are dealing with multiple invoices a week it’s hard to keep them all straight. I found multiple times the invoices just disappeared after I submitted them and I had to resubmit. Other times the reason for the visit was changed while in their system and their $500 deductible for a new issue would come into play. With no reasoning what so ever. And there were no new issues!! I could have appealed it. But it was so confusing with so many invoices and not having tracking numbers that I just gave up. I know there were $1000’s in question. My dog died and I just couldn’t fight anymore. Customer service has reached out and is helping go through the invoices. As I said the customer service people are wonderful. They paid for many invoices. The tracking system of multiple invoices and questions regarding changes to my submitted invoices during such a stressful time was my only complaint.
5

out of 5

POSTED: | BY: Lynn Dover

Trupanion reliably comes through

I don't normally write reviews. But Trupanion has been so consistent and reliable about covering my cat that it deserves people to hear about it. I insured my cat as a kitten 7 years ago. It turned out that the lovely kitten I had was going to be subject to several chronic health problems. For the first time in my life I'm on a first name basis with my vet because I see her so often. My cat actually has three vets: his ordinary vet and two specialists. I've lost count of all the ultrasounds, xrays, etc that he's had. Trupanion has paid it's share of every single one. The one and only time they quibbled was when we accidentally claimed for the same procedure twice. And the customer service sorting that out was extraordinary. Submitting claims is straightforward. Approved claims deposit straight into my bank account in a matter of days consistently every time. I don't have a single complaint.
5

out of 5

VETERINARIAN: Delton Vetenairy

POSTED: | BY: Ted Coxford

Wonderful

I have used Trupanion for all of the dogs I have had. They are a wonderful insurance company and I would recomend them to anyone. Wonderful service. Wonderful care. Wonderful interest. Thank you.

Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Provider website
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
Provider website

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