225,290+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,290 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Illustrious Insurance
We have had Pets Best for 7 years and although they hiked their rates this year by all most an increased 50%, we still found them to have the same quick filing procedure, fast response times, and our coverage not be denied because of technicalities. And we thank you for that!
Worst service EVER
It was fairly easy to enroll and also to submit a claim. That's where the service ended. After filing my claim, I did not hear from Pet Insurance until I reached out to you. That's when I received my claim denial. When I called for clarification, I was told by your "representative" I could file an appeal. He then went on to say he would send me the forms immediately via email. That was 2 weeks ago and I've not been able to reach anyone since. You've also made it impossible to cancel my policy! VERY UNHAPPY, VERY DISAPPOINTED.
Insurer: Pets Best
By: Bobi
I expected more.
"My Westie just had her first shots, and since I signed up for Wellness, I thought this would be covered, but they said I already used up my Wellness for the year. Apparently that was used up on her first exam. I expected more, but I suppose I'm not surprised."
Insurer: Pets Best
By: Scott
Bitty’s Glaucoma Journey
This past August, Bitty had an emergency high spike in eye pressure (glaucoma) and went blind. Here are some helpful lessons we learned: 1. It all started with the white part of the eye being bloody red without any broken blood vessels. Within 48 hours, the clear part of the eye became cloudy. 2. Chicken Test- The biggest sign that something was terribly wrong was when our dog was hiding in her crate when we were eating her favorite food. 3. Bitty’s eye pressure was over 70 (normal eye pressure for dogs and humans is less than 21.) When a human has this high eye pressure, the pain is like stabbing knives in the eye, extreme headache, light sensitivity, blurry vision and is an ER situation. Bitty was in excruciating pain that was why she was hiding and closing one eye. 4. We called ahead and was able to get Bitty admitted to the UC Davis Veterinary Hospital ER. It took several hours and lots of meds to lower eye pressure down to 30 (no pain.) 5. After seeing the Vet Ophthalmologist, we were putting in 9 eye drops a day to just keep the eye pressure down for pain management. Although we got Bitty seen within 48 hours, her eye retina and optic nerve head were too damaged and she became blind in that eye. 6. We quickly decided to have Bitty’s blind eye removed to help with pain. After the cone came off, she’s back to being her happy self. 7. The eye biopsy revealed that the lens in her eye dislocated and blocked the drainage in her eye. We did not know at the time, but there are certain breeds of dogs, including terriers and beagles that have higher incidences of glaucoma. You can get your dog tested for these gene mutations. 8. Big lesson- keep your animals current with vaccinations and annual exams. I think that helped get her admitted quickly into UC Davis Vet ER and treated. You never know if your pet will need to be boarded in the ER clinic. 9. Biggest lesson is Pet Insurance. Upon recommendation from a friend, we purchased Pet’s Best insurance a year ago. Total vet bill was over $6500. For about $30/ month insurance premium, Pet’s Best reimbursed us over $4,500 (80% paid by insurance after $500 deductible) for the emergency vet visits and eye surgery. https://www.petsbest.com
Unexpected Pet Illness - Covered!
My dog got unexpectedly sick last week and needed 2 trips to the emergency vet before needing almost 2 days of treatment at an animal hospital. The charges kept adding up, but I had security knowing that I was mostly covered by my pet insurance. Pets Best processed 2 of 3 claims in the same week and the third claim just a few days longer (due to the weekend). My coverage was great and I got 90% back (except for a couple specific medications). Considering how much I spent on my dog's care, I was so happy to know I was covered and getting most of my money back. I am just waiting for the last return to process through my bank before everything can officially be behind us. Thankfully my dog is back to normal and doing well!
Insurer: Pets Best
By: Katie
Pets Best
I have been with Pets Best since 2004 and would not have any other insurance for my puppies!
Claim Filing
I find filing a claim with Pets Best to be easy. Their claim submission program allows you to attach the invoice from the Vet right to the claim. I have Suburban Animal Clinic email the invoice to me. I screen shot it to my photos and attach it to the claim from my photos file. James at Suburban Animal Hospital in Roseville, MN is great in the office there. He is cordial, courteous, and professional at all times. And we absolutely love our Vet there, Dr Lewis. She is an absolute gem! She knows her stuff and is so good with Legend I’m never concerned about his welfare when he goes to see Dr. Lewis.
Nice to have for your pets
I was advised years ago to purchase pet insurance by my vet. Soon on of my pets had to undergo spine surgery. . Another cancer took her away. Another digestive issues along with dental surgery. Another the same. The insurance will provide wellness care accidents etc. cost depends on coverage and deductible. Just like health insurance for a person. It will over time increase cost. BUT WITHOUT IT YOU ARE ABLE TO RECOVER 80 % for cost. Once you file necessary medical reports. Do not have a pet without medical coverage.
Insurer: Pets Best
By: Frankie
CARING FOR TROY
I have been satisfied with Pets Best Insurance because my dog, Troy, has needed veterinary care many times. Troy suffers from allergies and has ongoing issues with his back legs, which often cause him to limp. Because of these health concerns, he has required multiple visits to the veterinarian for examinations and treatment. Pets Best has helped me manage the cost of Troy's veterinary care. I have not had any major issues with my policy or claims experience. Having insurance has given me peace of mind knowing that Troy can receive the medical attention he needs when health problems arise. Julio Roldan Owner of Troy the Bully
Fast & Easy
I've heard horror stories about other insurance companies taking months to respond to submitted claims. That's never the case with Pets Best...I will submit a claim and usually receive a response days later and the payout a few days after that. The online claim process is fast and easy and the premium is at a reasonable and competitive cost. I recommend them to everyone I know