Pets Plus Us | Pet Insurance Review

It's been more than 3 months since my dog passed away and I made the claim. The claim status remained as "processing" and now, I can't even log onto the portal because i don't have an active policy anymore. How am i supposed to get my money? Am I getting scammed?

Our 9 year old recently became quite ill due to what we later surmised was likely ingestion of a toxin ih rotting something or other on a beach in British Columbia, Canada. This required several days of blood work, a two night stay in an ER hospital, an echocardiogram, more blood work and eventually a (life-time, probably) change to prescription diet to support his liver. All along the way, the vets were transparent in terms of recommended course of action and cost. Because we have been carrying insurance with Petsplus us since he was a puppy, we did not hesitate to get the recommended treatments. So far we have submitted 6 claims over the last several weeks and all were handled promptly and per our policy.

They claim to not receive your forms. Then they refuse coverage. They drive you crazy with bureaucracy. Absolute nonsense.

This insurance company was very easy to deal with. The APP is user friendly. Easy submission for pre-approval and submitting the claim was just as easy. The turn around time from claim to payment was impressive.

Pets plus us have been fantastic to date in helping me pay for Jorgee's medical expenses. They’ve covered a huge chunk of his expenses without question, including multiple blood tests and lab work, a CT scan, vet exams and a consultation and surgery with an internal medicine specialist. His expenses have been in excess of $8000.00 and I would have had a lot of trouble paying for this on my own. I’ve received back over $7200.00 reimbursement so far and I’m really happy I chose to insure him with Pets plus us. It’s such a nice feeling to know that whatever comes up in the future, Jorgee will get the vet care he needs and I won’t have to make a choice based on whether I can afford it or not. I’m able to budget the insurance payments and know he’ll be taken care of. Thank you Pets Plus Us!