Pets Plus Us | Pet Insurance Review

Pet Plus Us insurance has been amazing to deal with for my dogs torn ACL treatment. The claims for treatment, including surgery, have been covered promptly and without question. The claims process is efficient, communication is clear and reimbursements are processed and deposited within a few days. The agents are friendly and knowledgeable and very compassionate. I would highly recommend this pet insurance company. 10/10

Pets Plus Us consistently provides amazing customer service, whether it is just answering questions or processing claims. They are efficient and very supportive, especially when dealing with serious issues. Highly recommend them.

Pets Plus US is easy to use and they have been wonderful! From silly bad choices my dog made as a puppy (got beat up by a possum but won the battle in the end) needing stitches and pain medication, to more serious challenges like hind end lameness, it's been great to know that I can get the care for her she needs without worrying about the cost of that care. The portal is easy to use, and they typically have gotten back to me fast then the time outlined. I have nothing but very good things to say about my experience with Pets Plus US!

Pets Plus Us has been exceptional with support and claims for our dog who has elbow and hip dysplasia. In the 3.5 years that we have had our dog, they have reimbursed us $40,000 as he had 3 full hip replacements, CT scans, foreign body surgeries. Without this insurance I don’t even want to think what we would have done.

This is our 4th pet with insurance with Pets Plus Us. When we switched our bulldog to Pets Plus Us after having a bad experience from a former provider, he already had pre-existing conditions so many things were not going to be covered. But we knew up front and the low premiums made the peace of mind worth it though we really didn't file very many claims. We added our 2 year old french mastiff who was very healthy but near the end of her life, had a knee surgery and then seizures which required hospitalization. All of her claims were paid promptly and without question. At her passing after only 8 short years, Pets Plus Us had paid over 15,000 of claims. Fast forward to our male French Mastiff who again is very healthy but ended up needing some expensive tests and then nares surgery. ALL his claims were covered and paid within a week or two of submission. He hasn't needed anything since and he's a happy healthy boy. Lastly our newest girl has had some complex health issues that were completely unexpected. She has had two surgeries and we were reimbursed the same week for each. That is absolutely unheard of! Their customer care specialists are so sweet and kind and always available if we have questions. I highly recommend Pets Plus Us. They underwrite up front so you know if you have exclusions and they aren't looking for ways not to pay. Awesome company!