Pets Plus Us | Pet Insurance Review

I cancelled my policy when the cat passed away. I received an email of cancellation and a sum of money from the policy coverage for euthanasia. That was seven months ago. I just received an email for auto renewal of the policy. It looks like they had continued to pull money from my account for that policy for a dead cat. When I called support it was "Oops we had changed systems". Totally unacceptable. My lesson learning is check all of your banking monthly transactions and make no assumptions that Pets Plus Us has properly cancelled your policy.

I went with Trupanion for many years and opted for Pets Plus because it was cheaper. You get what you pay for. Trupanion were a dream to deal with compared to this company.

Over the course of several months I dealt with: * duplicate deductible application within the same policy year * conflicting reimbursement decisions * reversed reimbursements * missing claim documents and Explanation of Benefits files in Pet Cloud * claim pages showing little to no information * and repeated inability to reach management despite numerous phone calls and escalation requests I have now sent multiple escalation emails, filed external complaints, and still have not received a substantive resolution or direct management contact. At this stage, I want someone to act now and properly address these issues instead of continuing to send generic responses and delay the matter further. I am still hopeful that this can be resolved quickly and professionally. The most frustrating part is that the entire purpose of pet insurance is to help avoid financial strain during difficult medical situations. Instead, I was left carrying large balances on my credit card while waiting through repeated delays and inconsistent claim handling. I would strongly encourage policyholders to carefully review all reimbursements, deductible calculations, and claim records.

We have had a pet insurance policy with them for our cat for the past 16 years. We have never had a issue and our monthly payments have been reasonable increased over the years but they just went from $106 per month to $245 which is close to a 150% increase. We have paid this company over $20,000 over 16 years and now our rate is unaffordable to us just as our cat is likely going to need insurance the most. We haven't made many claims and when I asked about the increase I was told it is determined by breed, vet costs in our area and inflation. The 150% increase seems like a stretch and it feels like this company is trying to rip me off and they are acting in a gross, unethical way. How is it in any way, shape or form okay for companies to have a consistent premium for 16 years and then just increase it so exponentially that people who have paid into it for years can no longer afford it.

I’m forced to give 1 star to write this, but make no mistake: Pets Plus Us deserves a ZERO. I have been waiting since January 30th for a claim to be processed. It is now mid-April. In that time, they have happily taken my premium payments without delay, yet they refuse to pay out what is owed. I have chased them via phone and email for months, and all I get is a "we're working on it" email 75 days later. This is predatory. They bank on you giving up or forgetting about the money. Do not let the "cute" branding fool you—they are unprofessional, unresponsive, and effectively holding my reimbursement hostage. NEVER EVER GET TRAPPED BY THIS COMPANY.