MetLife | Pet Insurance Review

3.8

out of 5

Number of reviews 737

2022 and 2023 Winner of Pet Insurance of the Year Reimbursement for up to 90% of vet costs Coverage for pets of any age and breed, and no lifetime or per incident limits Get a quote in 2 minutes or less
1

out of 5

POSTED: | BY: Elissa Dellosso

Avoid Like The Plague

Update 4/29/2036: response to MetLife Pet Insurance Had you responded and made the correct determination the FIRST TIME this review would not have been necessary. As such, since this has happened EVERY SINGLE TIME I'VE SUBMITTED A CLAIM, I will not change my rating on TrustPilot. It's clear, after reading so many other reviews with the same exact experiences I've been subjected to, your method of reviewing claims needs a serious overhaul and your claims examiners need better training. Get your act together before you go out of business from all of the bad reviews. _________________________' Every time I submit a claim it's denied. I call and customer service says I'm right and the supervisor agrees and says it will be sent back to claims. It takes 3-4 calls just to get a claim approved. The first time they denied it THREE TIMES because my vet erroneously put the date of a grooming on the invoice along with the sick charges. The grooming was prior to the policy effective date and why moron knows grooming isn't covered. BUT, THEY WERE TOO STUPID OR LAZY TO LOOK AT THE DATES OF THE SICK VISIT, WHICH WERE VALID! CUSTOMER SERVICE SUPERVISOR agreed with me on all THREE CALLS. I FINALLY GOT PAID AFTER A MONTH. This time I was denied AGAIN for a sick visit. They approved the fecal exam and the medication but denied the vet visit which makes NO SENSE. They sent an appeal form after the second customer service rep told me I didn't need an appeal and shouldn't have been sent one. If you look on line there are many, many people that have had the same exact BAD EXPERIENCES that I've had.Multiple re-submissions and phone calls. One person wrote that he's covered for dental cleanings and they DENIED THE CLAIM SAYING IT WAS A PRE-EXISTING CONDITION BECAUSE THE DOG HAD PLAQUE! WHY ELSE WOULD YOU NEED A DENTAL CLEANING?
2

out of 5

POSTED: | BY: Kristina Stamm

Filing Claims is awful, request excesive amount of information for small things

My company moved from Nationwide to MetLife this year and it has been a AWFUL experience. Its been 1 month since I filed my claim and I weekly get emails of them asking for more information on a simple straight forward short vet visit. They have medical records, charts, receipts and continue to ask for something new each week. No one has ever been available in their "Chat" online feature. Some how my plan is more expensive and the coverage is nonexistent. Would not recommend to a friend. The only reason Im giving a star is because the lady that set up my plan initially was very nice on the phone. It was all down hill from there though.
5

out of 5

VETERINARIAN: Bound Brook Veterinary Clinic

POSTED: | BY: JULIANA QUEVEDO

Best Pet Insurance

Hello, I have MetLife Pet Insurance for over a Year now, for my 3 Jack Russell's, I have nothing but good experiences with MetLife Insurance, the first year we got Odie and Koba( puppies), all claims were reimbursed almost $5000 the first years, was quick and easy and YES they made ask for Vet Notes with is no big deal Vet will provided it for you. I will definitely recommend this Pet Insurance to Pet Owners
1

out of 5

POSTED: | BY: Cecily Hunter

This company is TERRIBLE-DO NOT BUY

This company is awful. They deny claims and say undiagnosed conditions are pre-existing conditions. FRAUD!
5

out of 5

POSTED: | BY: Bobbi Cole

MetLife Pet Insurance

Very pleased with this insurance. We have had health issues with our puppy since we got him at 4 months and MetLife has been excellent with paying almost all of our claims in a timely manner. I have had to provide some additional information from our vet on occasion but now I know what to ask for before we leave the vets office. I am also just learning about the 60 to 90 day rule about submitting a claim which they do not make you aware of up front. Otherwise pleased with overall service and would recommend this insurance.

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

Get a quote today

Leave a review