MetLife | Pet Insurance Review

I had MetLife pet insurance. When I needed to take my cat to the vet on account of vomiting and diarrhea. The exam was pretty standard, the invoice and vet notes I was supplied were straghtforward. Then MetLife tried to say I didn't include the vet notes (but I did). They say it only takes 5-10 days for them to process a claim. I waited 2 weeks and still heard nothing from them. So, I call and ask what is taking them so long. They said they were finalizing my claim. I found out later they had closed my claim and didn't even notify me (yep just dropped it). I felt like they were just jerking me around. So, I had no interest in continuing to talk with them since I had come to see that their costomer service personnel were clearly not honest with their customers. Furthermore I stopped paying them for the policy. Why should I give one more red cent to an insurance company that doesn't uphold their end of things and doesn't compensate their customers claims in accordance with the policies they are paying for? I won't give MetLife any more of my money or my business.

The coverage is straightforward, claims are reviewed and approved in timely fashion, easy to submit and manage through the online interface.

I can only highly recommend MetLife Pet Insurance. They’ve been fair and the agents are always super friendly. Also the app and claim process is quick and easy. I used to have a different pet insurance that was recommended by my vet, but it was awful. I only wish I’d discovered MetLife sooner!

Very easy to put in a claim

I’ve had a positive experience with MetLife Pet Insurance so far. The claims process is incredibly easy and straightforward, with a quick turnaround time for some reimbursements while others take longer (almost 3 weeks) - not sure why. Their app is user-friendly and makes submitting claims a breeze just snap a photo of your invoice and upload it.