MetLife | Pet Insurance Review


out of 5

Number of reviews 506

As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.

out of 5

VETERINARIAN: Dickson Animal Clinic

POSTED: | BY: Linda Briggs

Love MetLife

MetLife Pet Insurance has far exceeded my expectations. I highly recommend this company.

out of 5

POSTED: | BY: Richard Schusterman

They've gotten better

When I first signed up in 2022, their claims processing was slow and the customer service sucked. Based on the speed at which my last few claims have been processed, I can see they are getting better.

out of 5

POSTED: | BY: Jennifer Knittel

They cant even keep track of their…

They cant even keep track of their billing, I'd hate to see how they handle claims.

out of 5

POSTED: | BY: Tom Jackson

Met Life is the worst

Met Life is the worst! They were a hassle from beginning to end. It was very difficult to set up an online profile and I had to call someone there. My cat started having symptoms and they denied the claim, saying it was a pre-existing condition. I asked how and they said since he had symptoms, that is a pre-existing condition. So clearly they will do anything to not pay. They also took forever to process the claim. Avoid this crap company at all costs.

out of 5

POSTED: | BY: Theresa Riggd

POOR customer service

My dogs have food allergies. Rather than medicating them, I chose to simply change food to a prescription derm food( which is supposed to be covered). They refuse to reimburse the expense saying it is OTC. It cannot be purchased without a prescription so it is not OTC! Metlife is not what they advertise. They are rude to customers. They refuse to allow speaking directly to a claims agent to understand their decision. It is definitely an insurance game. I cannot even pay for both dogs together- required separate receipts or won’t reimburse the expense- I guess no common sense or calculator to add the two together to get the lump sum. They are not customer or pet oriented. EXTREMELY disappointed in multiple difficulties with this company.

Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.


Reimbursement for up to 90% of vet costs.

Payout Limits


Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days


Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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