MetLife | Pet Insurance Review

I ordered a six month supply of Simparico Trio (a routine medication) for my dog. I supplied copies of what I was given on my online order. I made several attempts to provide what was asked. Each response was I had not provided enough documentation. I made three trips to my vet asking for more documentation. They said MetLife never contacted them even though their email to me stated they did. My vet did not know why MetLife was being so particular. My vet supplied me 18 pages of documentation which I forward to MetLife. Still not good enough and kept threatening to close my claim. This ordeal made me think twice about staying with MetLife. So definitely this was not a positive experience.

Easy to navigate

The claims process is easy, streamline and painless. The customer service team is kind, knowledge and helpful

Easy sign up and explanation

I’m very pleased with MetLife Pet insurance great customer service and knowledgeable. Very friendly voices on their end.