PetPartners | Pet Insurance Review

I took my shitzoo for a bath today. I had been there before with no issues other than our dated equipment, but only $5 which is reasonable. I was the only one in line for bath station. I put my puppy in the tub and tried to adjust the water temperature for over 5 to 10 minutes which i learned later was not adjustable. I felt the water was too hot for my pup and she was very uncomfortable. I brought my own shampoo as the shampoo I used last time was so watered down it would not lather. The dryer was so ancient could not get my pup dry due to the thickness of her coat. In the meantime a couple came in with Two huge dogs. I was trying desperately to finish up cause comments were being made by the couple try to calm their big dogs. I doubt I had been there 20 minutes before a man who was an employee came in and very sternly said what's the problem? He continues to stare me down which made me very uncomfortable. I gathered my stuff and took my wet dog out to pay. The huge dogs waiting were growling and try to break free to get at my dog who was scared to death. I see why they call it muddy Paws, I would just as soon wash my dog in a mud puddle. I will not return. The girl employee was very nice and polite.

If you have a 9 year or older pet they do not cover illness.

I would have given PetPartners 10 stars a few months ago but it would seem they are making some changes that make me a lot less excited to tell my friends to get a policy. They no longer cover illness for dogs insured after 5yrs of age. They no longer let you increase coverage should the need arise or should you be able to afford better coverage. Who knows what other changes have been made. I’m extremely disappointed though because PetPartners was a standout among other heartless pet insurance companies and it seems they are moving towards joining the pack. What I will say is how thankful I was to have a policy when my dog was diagnosed with Lymphoma. That said, when I put her SupportCare claim in after she passed they tried to charge me a coinsurance- this does not apply on these claims. It was easily addressed via email but frustrating to deal with while grieving the loss of my sweet girl. Both of my dogs policies also increased in cost upon renewal. Understandable with our girl with lymphoma, treatments are expensive; but for our other dog, if I put in his same details in the quote tool or act like I am going to make a change in the online portal it shows that his monthly should be less. I feel like I have been penalized for using their insurance. All that to say, I’m not sure if there is a more customizable/better option on the market currently but I sure hope they don’t continue making negative changes. I am almost feeling guilty for all of the people who signed up based on my positive reviews because it was based on something that no longer exists.

ON December 29, 2023, I took my Yorkie Terrier to be groomed. This is the 3rd time each time my puppy come back not looking like my puppy. She very soft and fluffy although she was quite matted I expected them as professionals to try to save as much of her fur as possible, each time she came back with hardly any fur at all. I dont even know that she's my puppy. I give instructions before they take her back and they never follow through. This time was the last straw my puppy is now very sad she's shivering and is not her self. Also each time they charge me at least $30.00 more than the last time. I will NEVER TAKE MY PUPPIES TO THEM FOR GROOMING EVER AGAIN. I wish that I could show you before and after Pictures. I will be going in today to speak to the manager and request a partical refund.

Was very thankful to have Mrs Katt work with me and explained things I didn’t no was very easy thank u give her a gift card lol