When Naya was taken suddenly ill due to a fever, understandably, the costs associated with her care were quite high. Considering the pandemic, and increased financial constraints, I was worried that a substantive portion of her bill would potentially go uncovered. I was able to speak with a customer service agent who assured me, based on the information provided, that I would be adequately, if not entirely, refunded for the costs incurred.
She was able to start an offline claim on my behalf. And this is where the one issue lies for me. I am unable to launch an online claim through my account despite attempted access through all the major browser options making the process much more labour intensive.
However, once the claim was launched it was a straightforward and efficient process and I received an almost entire refund with the usual deductions.
Overall the experience with 24 hr was pleasant and a life saver. I