Fetch Canada | Pet Insurance Review


out of 5

Number of reviews 335

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 4.2
  • 4.9
  • Count
  • 1
  • 87
  • 335
Fetch offers the most comprehensive pet insurance Get paid back up to 90% on unexpected vet bills Save $25 or more with quarterly or annual payments $1000 in online vet visits included at no extra cost Protecting 370,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot Exam fees are included which saves you $50-$250 per sick visit No enrollment fee – cancel anytime. Fetch covers hereditary conditions at no extra cost Fetch covers injury and disease in every adult tooth – not just the canines Use any licensed vet in the U.S. or Canada Fetch covers what other providers charge extra for or don’t cover at all

out of 5

POSTED: | BY: Qwerty

Great coverage but the rate of increases are astonishing

I have had my pup since 2019 and I did some research and had decided to get him pet insurance from Fetch (formerly Petplan). Best decision of my life since my dog has skin allergies. While they do not do direct billing, they are quick to review claims and I have no complaints other than the premiums. The more claims you make, the more premiums go up. I mean it makes sense that the premiums do I go up but the rate of increases are a bit astonishing.

out of 5

POSTED: | BY: Pocket Puff

huge waste of money, they will do anything to deny

paid into this plan for over 2 years and they gave us 5 different excuses why they couldn't cover my pets dental issue. i went through the policy and records of my pet with my vet before treatment and they assessed it should've been covered. for almost 2 months they went back and forth with us, each time giving a new and incorrect reason not to cover it (total of 5 different reasons which we would prove wrong and they would change the reason). customer service insisted at calling at a time when we are asleep (night shifts) and they immediately started the call being condescending and extremely rude. i’ve never had an experience this terrible & we are cancelling. huge waste of money and they will fight you for any reason not to cover. edit for their response: we gave you plenty of chances to rectify this situation. i will NOT be subjecting myself to your “customer service” ever again. we also see you tried calling 4 times in ONE morning, once again while we’re sleeping after night shifts, all because we gave you a bad review? where was this energy when we needed the service we paid for? it would take you days/weeks to get back to us during our claim. we have cancelled our plan.

out of 5

POSTED: | BY: Chris G

Current Experience Much Better than Past

I have had some issues with Fetch in the past re: the timeliness of claim reimbursement and their automated phone system is far from easy to navigate. This time around I must say my experience has been essentially flawless thanks to a team member named Kayla. Kayla was responsive over emails and even returned phone calls over the course of my claim being looked at. Kayla alone has pushed this review to 5 stars.

out of 5

POSTED: | BY: Ross Moir

Beware of claim’s department, GL

Not a good company, their claims division is terrible, they ask for invoice then want medical history, I can see med history once, but every time ? Once that’s cleared then they blame me with being with another pet insurance, to me it’s all a stall tactic, worst company I have ever dealt with, good riddance with them

out of 5

POSTED: | BY: David Peng

Perfect service

Perfect service

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats


You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.


$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old.

Some providers limit coverage for older pets to accident-only.

Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are 15 days for accidents and illnesses and six months for orthopedic events.


Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.

Fetch by The Dodo brings together insurance industry expertise and the animal-loving sensibility of The Dodo. It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

Get a quote today

Leave a review