Fetch Canada | Pet Insurance Review

4.9

out of 5

Number of reviews 653

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 1.8
  • 4.9
  • Count
  • 5
  • 20
  • 653

Updated: January 30, 2024

Fetch offers the most comprehensive pet insurance Get paid back up to 90% on unexpected vet bills Save $25 or more with quarterly or annual payments $1000 in online vet visits included at no extra cost Protecting 400,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot Exam fees are included which saves you $50-$250 per sick visit Optional coverage for routine and preventive care. Fetch covers hereditary conditions at no extra cost Fetch covers injury and disease in every adult tooth – not just the canines Use any licensed vet in the U.S. or Canada Fetch covers what other providers charge extra for or don’t cover at all
5

out of 5

POSTED: | BY: Nancy L.

Is Fetch as good as their customer service?

I was looking for a good insurance and not only a company that takes premium. According to Amanda Fetch delivers. I was told that some pre-existing conditions could be considered not pre-existing. We will see if it is accurate. I, however, appreciated the time and information Amanda provided and hoping that Fetch Insurance is all that she said. Amanda knows the policy, is kind and understanding.
5

out of 5

POSTED: | BY: Lesley

Amanda was genuinely happy to be…

Amanda was genuinely happy to be chatting with me, so knowledgeable, kind and explained everything thoroughly. Really appreciated her assistance.
1

out of 5

POSTED: | BY: Jenn Jimmo

Ridiculous

We've been with fetch for 6 years since our dog came home. The rates have quadrupled over.6 years. The rates have nothing to do with our use. This year they went up 500$ despite no claims in 2 years. We started off paying about 65$/month and with the recent increase it is now 245$. You are 100% better off just making yourself a saving account. We've paid this company more than. 10000$ with about a 400$ use once. So ridiculous. The customer service is terrible and unable to provide any assistance.
1

out of 5

POSTED: | BY: Shirose Kieser

WARNING: Rate increases $300 annually

Same basic pet insurance increased approx $300 per year over last 3 years and it looks like they are planning another rate increase for my next billing cycle. My dog is only 3.5 years old with no health problems. Warning: please be cautious about this company trying to sell at a low rate and increasing annual payments at their discretion.
1

out of 5

POSTED: | BY: Meaghan Hume

Worst service/ product

I've had Fetch Pet Insurance for over a year and there has been an issue with literally every step of the process I've experienced with them. The app does not upload my documents so I constantly have to contact support, the customer support is a maddening chatbot, and when I had to make a claim the insurance provider incorrectly read the vet report and I had to dispute it several times for them to correct it. It takes me hours to do any simple task from updating information to understanding my policy. Not worth it. I'm going to switch.

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats

Coverage

You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old. Some providers limit coverage for older pets to accident-only. Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are up to 15 days for accidents and illnesses and six months for orthopedic events.

Exclusions

Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.
Fetch by The Dodo brings together insurance industry expertise and the animal-loving sensibility of The Dodo. It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

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