Fetch Canada | Pet Insurance Review

4.9

out of 5

Number of reviews 165

Fetch offers the most comprehensive pet insurance Get paid back up to 90% on unexpected vet bills Save $25 or more with quarterly or annual payments $1000 in online vet visits included at no extra cost Protecting 400,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot Exam fees are included which saves you $50-$250 per sick visit Optional coverage for routine and preventive care. Fetch covers hereditary conditions at no extra cost Fetch covers injury and disease in every adult tooth – not just the canines Use any licensed vet in the U.S. or Canada Fetch covers what other providers charge extra for or don’t cover at all
5

out of 5

POSTED: | BY: Martha Spankie

Great Customer Service - a rep who knows their product!

June 2, 2025 Following is a honest, personal review of Amanda and my experience of her through fetch pet insurance. My initial contact with her was via phone wherein she explained the pet policy. I have a new siberian x ragdoll female kitten and was unsure how to enroll her in the plan. Amanda spent a great deal of time to explain the differing coverages and what would work best for my situation. I found her to be professional, friendly and thorough. We have since emailed a few times including after signing up to upgrade my policy. I am very pleased and satisfied in my business dealings with her. Martha Spankie
3

out of 5

POSTED: | BY: CW

I just joined so there isn't any…

I just joined so there isn't any history yet.
1

out of 5

POSTED: | BY: Anton Voytenko

Possibly the worst company I've dealt…

Possibly the worst company I've dealt with. I had 2 accounts with them under 2 different emails (one was under another person's name). We reached out together to join them under my email and a credit card. Here is how that went: Each email response was sent from a different person who had no idea what the request was. They kept calling me different names. They made a mistake changing the email and set it to @nomail instead of @gmail, then claimed that this is what I asked for. After that they finally changed it to the correct email, but that somehow removed me from accessing ANY of the 2 accounts I had. I tried waiting for a while to see if the issue gets fixed - nothing happened. So I tried cancelling. Here is how that went: I replied in the same thread asking to cancel. I got another person, who told me that the reason why I can't access my accounts is because of me - I asked for an email change and not account transfer (but I have a thread where I explicitly asked for the account transfer right in front of me). They also said that I need to call them to cancel. So I called. Here is how that went: I was put on a hold for a while, then I finally got to speak to a real person. She confirmed that she can see all of the pets under my email and the credit card, but said that I am not authorized to cancel this and there is nothing she can do about it other than transfer me back to the support department that asked me to call. Ultimately, I was charged for years of service that I never received, and the company repeatedly attempted to gaslight me by shifting the blame for their errors onto me. The only positive note is that the person on the phone was at least friendly about not helping me. Update: after posting this review, fetch called me and offered to terminate the accounts. I agreed to it, but I am still getting messages about missed payments, so not sure if anything really changed…
5

out of 5

POSTED: | BY: Gisoo Adam

I talked to Aileen and she was super…

I talked to Aileen and she was super helpful and patient answering my questions. Her friendly attitude and professional manners are appreciated. Thank you!
1

out of 5

POSTED: | BY: Dave Hirai

Typical insurance company..con people!!!

Typical insurance company..con people!!!

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats

Coverage

You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old. Some providers limit coverage for older pets to accident-only. Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are up to 15 days for accidents and illnesses and six months for orthopedic events.

Exclusions

Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.
Fetch Pet Insurance brings together insurance industry expertise and the animal-loving sensibility of The Dodo. It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

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