Fetch Canada | Pet Insurance Review

Beware of all pet insurance , do your homework read everything. Every year your premiums will go up they will always say cause the increase cost of vet care in your postal code ..The more claims you make will definitely be calculated in your renewal premiums. When I first started out with pet insurance before they changed name to Fetch it changed everything.

Nadine was wonderful to explain policy details and sign me up for my puppies. She didn't rush and explained the information in detail and several times over. It was a real pleasure and gives me confidence using this company for pet insurance.

I am sorry I cannot give zero stars. It is a scam and they do everything - legal or illegal to deny the claims. I went to Brazil for work - lived there for three years. Came back and brought my dogs medical files. Then my dog had an ear infection after playing in water. They did not refund the vet costs because the files, although in English, were not accepted. They only accepted vets from Canada or the USA. I talked to them at the time and they said that the ear infection would be considered a pre-existing condition, but otherwise, the visit to the vet would then be considered a vet visit to a Canadian doctor and if he went to the vet again for any other condition, that it would be okay and he would be covered. My dog months later got a diarrhea. We went again to the vet. They then did not cover because he had had a diarrhea while in Brazil and the medical files that were unacceptable the first time around to cover the ear infection, were not valid and proof that he had had a diarrhea and visited the doctor, which made diarrhea a pre-existing condition. This is a scam. DO NOT TRUST! They rely on an old reputation because apparently, at some point, they ran an honest business, but that is no longer the case.

Amanda was super helpful in helping me choose the best pet insurance - she walked me through all my questions in detail and was super friendly. Love Fetch!

Absolute shockingly rude representatives! I went to cancel my dogs insurance as the claim we made last year basically was added back onto the money we are paying this year (even though they say the increase each has nothing to with claims, we have two dogs with them and one dog hasn’t increased for the 2 years .. ironically we have never claimed with him) the service is shocking! I asked to cancel and they judge me! I told them details as to why and they would not accept the cancellation, to the point where I was sick of being interrupted and told them to cancel the policy now, to them saying fine, and saying it’s a mistake and then hanging up on me to then here a survey which i rated them poor! Fetch insurance … you don’t know what people are going through and your staff judging and talking to people like a piece of crap on their shoe is not acceptable! I will also be canceling my other pet and going somewhere else