Fetch Canada | Pet Insurance Review


out of 5

Number of reviews 335

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 4.2
  • 4.9
  • Count
  • 1
  • 87
  • 335
Fetch offers the most comprehensive pet insurance Get paid back up to 90% on unexpected vet bills Save $25 or more with quarterly or annual payments $1000 in online vet visits included at no extra cost Protecting 370,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot Exam fees are included which saves you $50-$250 per sick visit No enrollment fee – cancel anytime. Fetch covers hereditary conditions at no extra cost Fetch covers injury and disease in every adult tooth – not just the canines Use any licensed vet in the U.S. or Canada Fetch covers what other providers charge extra for or don’t cover at all

out of 5

POSTED: | BY: Nanlisha Stewart

Fetchpet Insurance is A Bunch of Crooks!

I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!

out of 5

POSTED: | BY: Bruce

Misleading and inconsistent website

Edit on March 8: they reached out to me by phone and, after I explained the situation, acknowledged that the website does seem misleading, and they'd look into my feedback. Their website's description of what documents are needed for a claim is misleading to say the least. They say on their website that the medical records they need are "Detailed medical records, including from your pet’s most recent checkup (a vet visit unrelated to your pet getting sick or hurt)". (Trustpilot doesn't allow me to post link, but the specific webpage is titled "Your guide to filing claims.") But in reality, they also ask for the records from the visit which the claim is for, i.e. the visit that happened exactly because my pet was sick. And their customer service agent explicitly confirmed this to me, without explaining why it works differently than what their website says. If they were clear and consistent upfront, I probably would have no problem with providing the medical records for every visit. But now I feel I was lied to, and I have serious doubt whether I can trust them when I need them. I may need to shop around for other pet insurances.

out of 5

POSTED: | BY: louise ferry

Insurance denied

Despite charging me an ever increasing monthly amount cumulating in a $167 per month charge (after the latest annual hike)... for $2500 coverage, $400 deductible, and a 90% reimbursement for a period of years, for 10 year old otherwise healthy dog, Fetch denied a dental claim of a little over $1500 based on (they said) a pre-existing condition. That condition being, a being a vet report in 2018 that stated mild tartar was present on the canine teeth. no treatment was recommended at the time., and no exclusion was noted when I signed on with Fetch a couple of months later. (despite them requesting all the vet notes from my vet). I have to say though, the reps on the phone were excellent, and totally understood my concerns and respected my decision to cancel the policies that I held with Fetch. save your money and go to an insurer that pays out. If a big claim happens, you need to know the insurance company has your back when you need it, and doesn't look for reasons not to pay

out of 5

POSTED: | BY: cathy D

Janelle provided exceptional customer service

Janelle was extremely knowledgeable. Felt she actually cared about my questions and concerns and spent time listening and answering. She was very thorough and very pleasant to talk too. Will definitely recommend Fetch and Janelle to friends / family and co-workers. thank you for the exceptional service cathy

out of 5

POSTED: | BY: Derris McKinley

All I can do is share my experience

All I can do is share my experience. My cat Marvin had a urethral obstruction was discharged then was re-obstructed by morning. Both obstructions required extensive and rapid treatment accompanied by a hospital stay. Fetch paid out both claims. Of the thousands spent the only thing they did not cover was $20 of food.

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats


You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.


$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old.

Some providers limit coverage for older pets to accident-only.

Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are 15 days for accidents and illnesses and six months for orthopedic events.


Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.

Fetch by The Dodo brings together insurance industry expertise and the animal-loving sensibility of The Dodo. It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

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