Fetch Canada | Pet Insurance Review

Needs a human by phone to talk to. Multiple choice doesn't cover enough topics

Fetch is the definition of a corporal business hidden behind their terms and conditions to take advantage of their customers that are coming to them in need of help for their pets. they hide in hidden walls of conditions that are not presented up front and that by the time customers notice, they realized they just spent many months of paying for their loving pets for nothing!, all that money that went into fetch pockets could of been used for their pets but instead they take it from us and guard themselves with their legal tricks. I find unbelievable that nowhere in their front page is advertised that unless your pet has had a check up done in 6 months then nothing will be covered, in fact to find this information you have to enter the pre existing conditions window (which also doesn't mention a thing) and then under the questions, in one of the questions (that I have to open up to find the info) it's the only time that's mentioned. It is completely understandable that that would be a condition needed to be met for the insurance to work but You as a company should not be able to take money from anyone until the prerequisites are met and those prerequisites have to be advertised right in front!! the very first step for your insurance to work is to get this check done which doesn't show up anywhere easy to find, and until thats done you wont cover a thing!! so why would you take your customers money knowing you wont help them?? because youre thiefs abusing the legal system to fill up your pockets on your customers behalf!!!. On our case our pets had no pre existing conditions, 0, we checked your pre existing conditions window and nothing applied to them, they have had checks done in the past (a year before) and they had no health conditions or whatsoever. we went to your insurance company because we wanted to give them the best care and coverage and were very happy to do so until 6 months later one of our pets ingested a foreign object and were told he would not cover for anything as they hadn't been tested 6 months prior to the policy start!!! you stole our money and abused the legal system for your own benefit and greed, we paid 6 months for nothing, absolutely nothing!! and you know about this, and I'm sure a big percentage of your earnings as a company is based on this exploration of misguidance!! just absolutely disgusting!! we could totally have used that money to help our pet be healthy and instead it very well looks that we just threw it into a fire. You say you stand for our pets health and wellbeing but the truth is the only wellbeing you care for is your wallet. Thanks for robbing us our hard earned money! DISGUSTING!!!

Amanda Mello was incredibly helpful in assisting me with signing up. She was so personable, kind, and made me feel confident that my kitty is in great hands with this company. Thank you, Amanda!!

Very Nice experience

I'm very pleased with Fetch Pet Insurance. The claim process is straightforward and hassle-free. After switching from another pet insurance company, I can confidently say that Fetch is superior to its competitors. Many other companies sound very good in their marketing, like unlimited coverage for each symptom. In reality their claim process is very complex and you always feel that you are being ripped off with over promises. Fetch is definitely different. Their policies are very simple to understand and you will know exactly how much are you getting the moment you submit a claim. I've had to make several claims with Fetch for my four cats, including a substantial one for my kitten's surgery, and each one of them was handled with professionalism. I'm very satisfied with the outcomes of all my claims so far.