Fetch Canada | Pet Insurance Review

TERRIBLE! I'm so endlessly disappointed. I have returned to Canada after a 3-year working contract in Brazil. I arrived and signed up. Sent all the medical visits we had, which were in Brazil. Now my dog has an ear infection. I applied for a reimbursement THE DAY of the exam 2 weeks ago. For 2 weeks I'm being pushed around with ZERO reimbursement saying that you need medical files from before I signed up because the ones from Brazil aren't what you need. THERE ARE NO MEDICAL EXAMS OTHER THAN THOSE! If you can't service me because apparently you have a problem with vets from a foreign country, then give me back all the months in which I wasn't covered and paid for your scam of an insurance. Absolutely awful! WORST EXPERIENCE EVER! Super bureaucratic process. Zero chance to talk to anyone. I gave one star because I can't give zero.

Josh was super helpful and explained things perfectly to help me find the right plan for my two boys!

there is no customer service. Chat box does not allow you to speak to an agent or even type the issue. You need to spend too much time just to find an answer to a simple question.

Amanda from Fetch Pet Insurance was amazing to talk to. She explained everything so clearly, straight to the point and made sure I really understood my options. What stood out most was how genuine and humane she was, it felt like I was talking not just to a pet advisor, but to a caring person who truly understands the concerns regarding my pets.

Vince was my online assistant, and he did wonderful and fast at response time when changing my bio date. Fetch insurance is a great insurance company for your pets. They may not cover every single thing, but they cover most and they have wellness and sickness combined with most insurance companies do not offer and at a low price. They have online assistance that responds with minutes as well, Definitely recommend