Lemonade | Pet Insurance Review

IU've had Lemonade for 2 years and I will be grateful to be rid of them soon. They encourage claims to be submitted via cell phone. They don't cover any "alternative methods" which I knew from the beginning. When I tried to submit a claim via cell, it was difficult. First, they wanted vet notes, that was fine. Then they wanted everything broken down into separate costs. Jess helped me so much and it took her a few days to tell me what I was due. I find the "fur baby" syndrome off-putting and they have other cute little titles. When I wanted to submit my 1st claim, they asked me for a photo of Tachi. I told them I didn't have time. I wondered why they wasted so much of my time. Healthy Paws and Embrace were wonderful. I didn't ever feel that submitting a claim was difficult. With Lemonade, I was asked for the blood tests, the vet notes and anything else they might want. I don't like working on my phone because it was so difficult to break down costs, as Lemonade asked for them. I was told that I could do everything that could rival Embrace and Healthy Pets. How wrong they were. I have never encountered such a complicated process to simply submit a claim. Maybe others are more agile on the cell phone. I do a lot of things on my phone but anything to do with money is from my laptop. Soon we'll be freed from their clutches and that will be a happy day.

Waste of time. Coming here for 20 years doesnt matter, they don't care about the animals Just how much money they can make off you. Don't bother calling you will be on hold forever just so they can give you a crap excuse as to why you're considered a new patient and not welcome. Happy holidays, they don't care if your animal needs help, they would rather lose your paperwork and say they aren't accepting "new" patients. I will make sure everyone i know either doesn't go here or transfers to an actual caring vets office. Rude and ruthless.

Always easy to claim my insecurities , takes about few minutes to fill up all the questions . Never had any problems getting my money back. Money is returned within a couple of minutes. Thank you for your service!

So glad I purchased pet insurance for my pup. I have owned a lot of dogs and this is the first time I have had pet insurance. My friend recommended lemonade and it was best decision I made. My dog and a traumatic eye injury. Filing the claims was super easy and stress free and payments were quick. Their follow-up on questions was also seamless. Great experience

I took my cat, glitter to her yearly checkup and got majority of the expenses back from lemonade!