Lemonade is a new kind of pet insurance company that uses artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning.  They aim for zero paperwork and instant everything, and are obsessed with social good, delighting customers, and pets.

Average customer rating

9.8 Out of 10
60 Days 1 Year Lifetime
Rating 9.7 9.8 9.8
Count 106 378 378
10
Out of 10
Recommended
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Best Insurance Company Ever!

Posted: 12/03/2021
By:
Natisya
Item

Lemonade insurance is by far the best insurance I have ever had! I started with their renter's insurance and I was so happy with their customer service and their turnaround time for claims., that when the Pet Insurance became available, I knew I had to switch over and add it to my insurance bundle.

My dog became very ill one night where we had to take him to the emergency hospital after-hours. The veterinarians had to do an exam, run blood work, use the x-ray machine twice (once initially and once for a follow-up), give him medications, an IV, and so much more. It was obviously a stressful situation with my poor pup but I felt comforted knowing that I was backed up by Lemonade's Pet Insurance. Once I filed my claim, I just needed to provide the medical summary and the invoice that was provided to me from the animal hospital. My claim was approved and the money was in my account 48 hours later. I only had to pay my deductible and the exam, which is not covered (but that is transparent in covered policy document they provide you when signing up).

I have had other Pet Insurance companies and their customer service and resolution time takes much longer, with coverages not being transparent so you have to pay much more out of pocket. Lemonade's monthly rates are very competitive and their customer service is superb. I 100% recommend using this insurance company.

Injury/illness
Claim Amount
Breed

Pembroke Welsh Corgi

Age of Pet
1 - 8
10
Out of 10
Recommended
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Easy, instant claims!

Posted: 12/03/2021
By:
Yoel
Lapscher

Lemonade is the best pet insurance company ever! Claims are easy to file and I usually get reimbursed within seconds. Recommend 10/10

Injury/illness
Claim Amount
Breed

Golden Retriever

Age of Pet
1 - 8
10
Out of 10
Recommended
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So grateful for Lemonade pet insurance

Posted: 12/03/2021
By:
Jamiee
Nathaniel

It was so easy to file a claim through the Lemonade app! I am extremely grateful to Lemonade pet insurance for making the process so simple during an already difficult experience with my pet undergoing surgery. The automated chat feature is really easy to navigate, and once you get in contact with a real human, they are so kind and helpful. I highly recommend!

Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
1 - 8
10
Out of 10
Recommended
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Immediate benefits!!

Posted: 12/03/2021
By:
Sunny
Brewer

The benefits of having pet insure were immediate! I was reimbursed for Watson’s flea, tick, and heart worm medication. It was in my bank account the very next day after I submitted the claim!
It’s comforting to know that he has the coverage. We have health insurance for all of our family members and Watson deserved it, too!

Injury/illness
Claim Amount
Breed

Chihuahua (Smooth Coat)

Age of Pet
1 - 8
10
Out of 10
Recommended
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Have had two emergencies in his 8 months and lemonade was a lifesaver

Posted: 12/03/2021
By:
Susan
Kaminskas

They took care of my claims quickly and reimbursed very fast. Financially I don’t know what we would have done without them being retired and on a fixed income

Injury/illness
Claim Amount
Breed

Great Dane

Age of Pet
Under a year
10
Out of 10
Recommended
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We have been very pleased with the product.

Posted: 12/03/2021
By:
Nanette
Stillwell

We have had to use 2 vets in addition to our primary vet in our pup’s 7 months. Lemonade was great about that! Claims are processed quickly and they are very nice explaining what is not covered on my policy without me having to read it with every claim.

Injury/illness
Claim Amount
Breed

Cavalier King Charles Spaniel

Age of Pet
Under a year
10
Out of 10
Recommended
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Dependable

Posted: 12/03/2021
By:
Mars
Kamel

They’re very easy to use and understand. Really fast service with my claims and super nice staff. I have both my pets insured with them.

Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
Under a year
10
Out of 10
Recommended
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Pet care is excellent and student Vets do a great job

Posted: 12/03/2021
By:
JoAnne C
Braun

I am just getting accustomed to filing claims. And I’m beginning to learn what is covered and what is not. That will make filing claims easier to submit and understand reimbursements.

Injury/illness
Claim Amount
Breed

Mixed Breed Small (10-20 Lbs)

Age of Pet
1 - 8
10
Out of 10
Recommended
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Awesome service.

Posted: 12/03/2021
By:
Gwendolyn
Campbell

Filed my first claim, filed on line took just a few minutes, claim was approved within 5 min after I filed and my reimbursement was in the bank in 2 days. I wish every insurance claim was this simple. I was so impressed with Lemonade for my pet that I got my rental insurance thru them as well.

Injury/illness
Claim Amount
Breed

Shih Tzu

Age of Pet
1 - 8
10
Out of 10
Recommended
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Thank you!

Posted: 12/03/2021
By:
Martha
Lukonits

I love the fact that their Customer Service Reps actually know what is going on with a policy, rather than getting the run around to get a simple question answered!! Overall I am very happy with Lemonade in all ways!!

Injury/illness
Claim Amount
Breed

Mixed Breed Medium (20-70 Lbs)

Age of Pet
1 - 8
10
Out of 10
Recommended
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Super easy. Money in the bank.

Posted: 12/03/2021
By:
Alex
Farly

Easy to step through the process, upload the correct documents, and get reimbursed. Exactly what I'd expect!

Injury/illness
Claim Amount
Breed

Maine Coon

Age of Pet
1 - 8
10
Out of 10
Recommended
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The agents made it very easy to process the claim. Great company and communications.

Posted: 12/03/2021
By:
Douglas
Kouri

Claim was processed quickly and after the stated deductibles, a wire transfer was made to my bank account. How painless could it be?

Injury/illness
Claim Amount
Breed

American Shorthair

Age of Pet
1 - 8
10
Out of 10
Recommended
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Very easy and prompt payment!

Posted: 12/03/2021
By:
Sandee
Plocharczyk

I’m very happy with the service. The staff is friendly professional and knowledgeable.

Injury/illness
Claim Amount
Breed

Yorkshire Terrier

Age of Pet
1 - 8
10
Out of 10
Recommended
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Quick and easy!

Posted: 12/02/2021
By:
Heather
Hubert

The easiest process ever when making claims ! Money goes straight into your account once completed . Not one issue !

Injury/illness
Claim Amount
Breed

Mixed Breed Small (10-20 Lbs)

Age of Pet
Under a year
10
Out of 10
Recommended
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Look No Further, Lemonade Is the Number 1 Pet Insurance on the Market

Posted: 12/02/2021
By:
Lisa
C

I wish I would have heard about Lemonade sooner!

After I adopted Quigley I enrolled him on the same policy as my senior dog with Healthy Paws, but Healthy Paws is not flexible, the vet services they cover is limited and the deductible doesn't make sense for a young dog like Quigley. I started looking around and enrolled him with Pets Best, what an epic mistake. I filed a claim and it took 2 WEEKS for them to pay the claim.

Finally I learned about Lemonade, I laughed when I heard the name but I thought why not and boy was I surprised at all the options I had, they would cover some services during annual wellness exams, a few vaccinations, all I had to do was select what I wanted. His monthly premium is very reasonable in comparison to the other two companies I used. After Quigley's last wellness exam, I sat down to file the claim and what a breeze! I got online with a rep, they provided me with an email to send the invoice, immediately they had it open and I started plugging in services, vaccines and fees associated. When i was done I was told the money was wired to my account. HOLY POOP! It was that easy.

Meanwhile Healthy Paws charges me a ton, they raised my monthly premium just a few months ago, swearing it wasn't because my old girl was turning 11 or she had been diagnosed with diabetes and I couldn't move her to another plan since she now had a pre-existing condition and no other pet insurance will cover that.

If you want cutting edge pet insurance who knows what pet parents need with a common sense approach then look no further, sign your furry/feathered family members up for Lemonade Pet Insurance. You won't regret it. At least look at what services they can cover, It will surprise you.

Injury/illness
Claim Amount
Breed

Australian Cattle Dog

Age of Pet
1 - 8
10
Out of 10
Recommended
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Best customer service

Posted: 12/02/2021
By:
Amber
Cornwell

Super friendly and helpful customer service. Always very good with communicating and keeping me up to date with my claims.

Injury/illness
Claim Amount
Breed

Mixed Breed Medium (20-70 Lbs)

Age of Pet
Under a year
10
Out of 10
Recommended
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Mrs.

Posted: 12/02/2021
By:
Carole
Brokos

Excellent service!

Injury/illness
Claim Amount
Breed

Mixed Breed Medium (20-70 Lbs)

Age of Pet
Under a year
9
Out of 10
Recommended
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First claim was a little stressful as it took quite a while

Posted: 12/02/2021
By:
Robin
Bambauer

Very happy in the end. Paid my claim even though it took a while. What a help with my finances and a young wild puppy.

Injury/illness
Claim Amount
Breed

Dachshund miniature - long haired

Age of Pet
Under a year
10
Out of 10
Recommended
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Pet ownership must have!

Posted: 12/02/2021
By:
Steven
Wyatt

I didn’t much about pet insurance before I go my dog, but I couldn’t be more pleased after adding Lemonade for my dog.

Injury/illness
Claim Amount
Breed

Australian Shepherd

Age of Pet
1 - 8
10
Out of 10
Recommended
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Exceptional, Easy and Quick

Posted: 12/02/2021
By:
Heather
Snider-Levinsky

Lemonade has been wonderful to deal with! Unfortunately our puppy had an accident resulting in a fractured elbow and the entire claim process was very easy and quick, including follow-up claims related to the accident. I was honestly surprised by how easy it was. I would highly recommend Lemonade Pet Insurance for all of your pets!!!

Injury/illness
Claim Amount
Breed

French Bulldog

Age of Pet
Under a year