Figo | Pet Insurance Review

TERRIBLE company. I decided to use this company because they partnered with Costco but Boy, is this company a scam. I enrolled on my pets 1st birthday the second year premium increased significantly, still decided to proceed continuing coverage to avoid another waiting period. Now I’m being told that my policy terminated because our policy was “rewritten” leaving a $20 balance after paying in FULL. Do NOT consider this company for adequate coverage for your pet.

I HATE THIS COMPANY. I have been with them for a God awful amount of time. I submitted a claim - they closed it WITHOUT notifying me or giving me a reason. I called to ask why and they said it was because they didn't receive my paperwork. Well yea, they did. Bc they saw the email i sent with literally ALL OF THE DOCUMENTS THEY ASKED FOR. They then said, okay they got it, they'll go ahead and re-open the claim. Guess what - the DID NOT reopen the claim. I had to call again for them to tell me they didnt re-open it because the documents I sent needed to be sent from the vet. THE SAME EXACT DOCUMENTS. Again - with no notification or communication. Mind you, they have a folder in the app to "upload supporting documents" which i also did. Don't do it because it apparently does absolutely nothing but waste your time. I genuinely pray this company goes out of business and goes bankrupt because it has been the absolute worst experience dealing with these scam artists. I genuinely HATE this company with a burning passion. And dont give me your "we are sorry you had this experience" bullshit because you're not going to do 1 mf thing about it. F YOU ALL IN THIS GOD AWFUL COMPANY.

I am extremely disappointed with Figo Pet Insurance. After experiencing very poor customer service, I left an honest review detailing my concerns. Figo responded publicly, apologizing for the experience and stating that they would follow up with my case. That response gave me hope that the company was willing to make things right. Unfortunately, it appears to have been nothing more than a public relations gesture. Eight months have passed, and I have never received any follow-up, update, or resolution from Figo. If a company takes the time to publicly promise action, customers should be able to trust that promise. In my case, there was no accountability and no communication afterward. Based on my experience, the customer service has been disappointing, and I cannot recommend Figo Pet Insurance.

Horrible company. Before moving forward with services at the vet, we specifically called and asked multiple questions to confirm what would and would not be covered. We relied on the information given to us over the phone, only to later find out the coverage was denied. When we called back for help, the representatives offered no real solution, refused to escalate the issue to a supervisor, and would not review the recorded calls to verify what we had originally been told. On top of that, they also refused to fully cover our puppy’s required vaccinations, claiming we had somehow already maxed out the vaccine coverage. Extremely disappointing customer service and communication overall.

At first when I had to file a claim, it was good news. An emergency situation was handled and I was reimbursed about 60%. Since I have returned to the vet for follow up on the same problem, Figo has paid 0.