Figo | Pet Insurance Review

I am a walking advertisement for Figo and cannot say enough good things about them. I got pet insurance for our puppy and that first year, it didn’t actually save us any money (we came out about even but I appreciated the peace of mind). I considered ending our coverage and am so glad I didn’t! Our dog started having seizures and needed hundreds of dollars worth of labs, ultrasounds, vet visits, medications, etc. I continue to pay our monthly cost of about $35 and we get his monthly medication ($18/month) 100% reimbursed. Between this and all of the other labs and work we’ve done, I am so appreciative that I stayed with Figo! Every other pet insurance company I looked into had a per incident deductible which in my mind defeats the purpose of insurance. Look no further and go with Figo!

Prompt Response and well coordinated . Appreciate all my experience with FIGI

My dog required the removal of 9 teeth during a routine dental cleaning. After filing my claim for only the teeth removal, (1) FIGO asked vet for clinical summary within 2 biz days or claim would be closed without ability to re-open. My vet sent 14 pages including images. (2) FIGO then asked for 2 years of records... within 2 biz days or claim would be closed without ability to re-open. My vet complied. (3) FIGO adjusted my claim to vet billed amount which included uncovered items, then denied claim due to pre-existing conditions. My dog is only 7, he had none of the noted conditions other than tarter... they can't be serious. We all have tarter every time we get our teeth cleaned! (4) I emailed them an appeal and the email got an auto-reply that the email address on their EXPLANATION OF BENEFITS was decommissioned. This is a very shady outfit. Why pay hundreds annually with only a faint hope they will pay? I won't again.

It was very easy to make a claim for both my pets. I just scanned my vet receipts and within a couple of days I had some checks to help cover my vet bills. Very pleased with how easy the process was

I used to have another Pet Ins. company handling my pet insurance but every year prices would go up and up until I couldn't afford it on both dogs. I decided to try Figo and so far I am pleased with pricing. Rates do go up every year but it doesn't seem as hefty. The only thing that is bothersome is that it takes about 1 week or little longer to know if your claim is going to being paid or not. Once the claim is closed you have to go onto your cloud to find out how much was reimbursed. The good news is that the reimburse usually hits within a few days if you have direct deposit. Overall, I like there service for my fur babies.