Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,591

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
4

out of 5

POSTED: | BY: Ann

Debatable

The experience is a plus and a minus. It did great for one dog but not for the other. I'm thinking twice about leaving one of the dogs on or not.
5

out of 5

POSTED: | BY: LeyaL

Super fast reimbursement

My dog unexpectedly injured her knee and needed surgery. They paid us back so fast after we submitted the claim! We are sticking with them in the future as well!
1

out of 5

POSTED: | BY: Robyn Stuart

I put in a claim about 2 months ago and…

I put in a claim about 2 months ago and have heard nothing. Wrote another note about it last week and got an automated message saying they were having technical difficulties. I think I chose the wrong pet insurance even though my Vet recommended them.
4

out of 5

POSTED: | BY: Helen

I cannot access my files in the app and…

I cannot access my files in the app and I cannot upload receipts from there. It times out when my inbox is loading. So it is useless. I send email to Figo to submit my claims. It might be helpful to put a consolidated lists of email in the app where to send claims, send prior records, request EOBs, statement.
4

out of 5

POSTED: | BY: shane

They did respond me back quickly and…

They did respond me back quickly and explained how to use the billing.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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