Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,496

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.0
  • 2.6
  • 4.4
  • Count
  • 2
  • 5
  • 2,496

Updated: November 13, 2023

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
3

out of 5

POSTED: | BY: Tyler W

Figo didn't cover Mando's last vet…

Figo didn't cover Mando's last vet visit for his eye injury. I thought insurance was supposed to cover it? I guess you have to read the fine fine print.
1

out of 5

POSTED: | BY: Leon Cisek

Disappointed Policy Holder

I obviously did not read the all the exclusions in the plan. Completely not satisfied with the reimbursement process.
5

out of 5

POSTED: | BY: Bruce Repp

Quick and easy to file a claim

Quick and easy to file a claim. Open communication between myself and Figo, unlike other providers I have had in the past
5

out of 5

POSTED: | BY: Karen

Figo has been easy to understand

Figo has been easy to understand, easy to get signed up, easy to use. This is our first time with pet insurance so I was a little worried how it would all go down. We had a claim during our pup's first year and I have to say, Figo made the process very easy. I was missing something they needed and they contacted our vet themselves and got what they needed, and they included me in the email loop. We just finished year one and will continue on with Figo.
5

out of 5

POSTED: | BY: REBECCA ANN

Excellent Customer Service and so…

Excellent Customer Service and so prompt in filing my Max's visit.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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