Pets Best | Pet Insurance Review

I booked insurance for a piece of mind and clearly I should've just told my self no and gone with a different provider. All Im getting from my claims is deny deny deny deny and Im under unlimited insurance package. Hoping my next claim doesn't get denied, none of my 4 pervious claims have even been applied to my deductible which means at end of year given my pet is in good health I still have to pay. I was better off with Liberty Mutual they actually process claims in a timely manner not wait month and a half to deny you like PetsBest and Liberty Mutual calls you with an explanation as to why it was denied. ALL IN ALL LEARNING EXPERIENCE THANK YOU FOR SHOWING ME WHAT I DONT WANT IN PET INSURANCE.

We would not have been able to afford the expensive diagnostics and management of her ongoing IBD/CCE. Pets Best has been wonderful. Easy to file, good explanation of benefits, timely payment on claims. Their policies are very clear on coverage perimeters and several options on deductibles/premiums.

The claims process was easily made on my I phone. The reimbursement came in a timely manner. Pets Best kept me informed during the whole process of the claim. They reimbursed exactly to what the contract specified. Happy with them.

We called this company to change over billing information as we had taken over my brother's dog after he had passed UNEXPECTEDLY. They gave us {his family} the only option to buy a whole new policy in which everything that was covered on my brother's policy would no longer be covered & gave us the excuse that their policy states needing a POA to take claim over the ownership of Oberon {we have access to his app, his policy, declarations page as well as his renewal paperwork & NO WHERE does it state needing a POA or paperwork stating new ownership of the dog to take over an existing policy}. Oberon is only two & ½ but has had many issues that were covered by this policy & not having access to it & starting a whole new one would then have us pay for everything out of pocket making the policy literally useless because of some lie they pulled out of thin air to gain a new policy over helping a helpless animal who had NO CONTROL OVER LOSING HIS DAD. Such a heartless company full of lies & excuses & not fulfilling their duty to the animals they supposedly claim to care for.

I have had pet insurance for over 22+ years for my rescue dogs. I got a new rescue dog and decided to try out this company since it had a high internet rating. I, very stupidly decided to change pet insurance companies to Pets Best Insurance. Do NOT waste your time or money on this company. They will not pay out claims even though it very plainly states what they will pay out on their Internet site. Once you sign up and submit a claim, then you get an email back stating that it will be "40 days" before expecting payment. My other pet insurance company paid within 3 days of submitting claims and was excellent on paying out. This company makes up all kinds of excuses as to why they won't pay. I had to personally go to my vet's office and get all the documentation to prove the diagnosis. They would not even pay out on their wellness benefits. DO NOT GO WITH Pet's Best Insurance Company!!!