Pets Best | Pet Insurance Review


out of 5

Number of reviews 10,419

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.3
  • 2.9
  • 4.5
  • Count
  • 24
  • 86
  • 10,419
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 5

POSTED: | BY: Heidi Brandow

Takes the stress out of healthcare for our dogs!

Having a pet confronted with a serious health condition is difficult. Balancing the financial impact of healthcare choices for your pet is incredibly stressful. With Pet's Best we've been free to focus on what's best for our dog/family without having to worry how to cover the costs of recommended care. Her care has been covered without question or delay in a hassle-free manner leaving us fully able to focus on caring for our dog and our family. This is the best investment we've made in our pets and worth every penny. I will be a Pet's Best customer as long as I have pets.

out of 5

POSTED: | BY: Deborah Woodruff

Very Disappointing Service

My dog passed away in early January and I was still waiting on the claims that I had submitted. Right after I had to pay for the following month, February, my claims were posted as denied. So, not only were every single one of the medical bills that I had recieved denied. But I was also charged for the following month before being informed of this. This was particularly painful because my dog succumbed to her sickness before any of this occured. When I called to explain the scenario, we were informed by the representative that maybe I could get a partial refund for February. About a week later, I received notification that this also was denied. All this to say, I will definitely not be recommending PetsBest to any of my fellow animal lovers and will be warning any one considering pet insurance away from this oarticular company. Very disappointed with the service offered by PetsBest.

out of 5

POSTED: | BY: Kathleen Owen

denies claims

My claim was denied because they considered an ear infection a preexisting condition because he had one several years ago. How an ear infection can be considered a "condition" is beyond me. Be sure to check all the possible reasons for denial before signing up with this company.

out of 5

POSTED: | BY: Garry Marshall

PetsBest is amazing

Our 10-year-old Great Pyrenees, Yuna, was in severe pain and we didn't know why. We had her put out for full body x-rays and a couple of days later we got the news that she had an aggressive tumor deep in her thorax and had days to live. After having to make an almost instant decision to put our girl to sleep, we were hit with several large bills in just a couple of weeks. Yuna was a very special girl. We had rescued her from certain death in South Korea 9 years previously, and so we were extremely close to her. We were quite overcome with grief but, at the same time, we were so thankful and relieved that PetsBest took care of our fairly substantial claim with so little fuss, enabling us to focus on dealing with our loss. We went on a road trip the following week and rescued another Great Pyrenees, 14-week-old Daisy. Needless to say we signed her up for insurance with PetsBest right away.

out of 5

POSTED: | BY: Annalisa Durnan

Pets Best is exactly that!

Pets best is exactly the best. They are prompt to respond to claims. Claims are filed by sending a picture of Vets invoice. They pay well compared to other pet insurances I’ve had.

Monthly Cost

$6 and up, depending on your chosen plan.


Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.

Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).

Two optional Wellness plans to cover routine care.

24/7 Pet Helpline, powered by whiskerDocs is included on all policies.

The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan.

Unlimited lifetime limits.


$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll.

Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling:

14 days for illness claims

3 days for accident claims

0 days for routine care


Pre-existing conditions are not covered.

Elective and preventive procedures are not covered.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

Get a quote today

Leave a review