Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,260

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,260

Updated: June 28, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Adele Beardsworth

I have this for both of my dogs

I have this for both of my dogs. It’s well worth it! Excellent service and coverage. Well worth getting. Reimbursement pretty quick.
5

out of 5

POSTED: | BY: Kaylee Stafford

I would not hesitate to insure another pet with PetsBest! The peace of mind is worth it!

We switched 4 pets to PetsBest with an accident and illness plan a few years ago for peace of mind and fortunately haven’t had to use it until the past few months when one of my dogs started to decline. He ended up hospitalized for a few days and while there is always the worry of ‘are they going to actually cover it?’, knowing we had it helped us immediately get Anakin the care he needed without a second thought of the financial impact. We finally started the process of getting our pets medical records sent in and after calling customer service and speaking with an extremely nice and thoughtful representative, the process of getting years of records from multiple places emailed in was a breeze. The app is very easy to use and getting his invoices uploaded for claims was intuitive. My dog’s specific case wasn’t really a ‘check mark the issue’ option so having the fields to write in what was going on was helpful. Our claims so far did take a few weeks to be approved but I can understand why as his situation is complicated but I consistently got emails that apologized for the delay and that they were being reviewed. Anakin will need ongoing care for his medical issues but having PetsBest has truly lifted so much stress off our heavy shoulders while we navigate this. I know everyone’s experience with pet insurance is different but I truly would not hesitate to insure a pet again for the peace of mind. You just never know what could happen.
5

out of 5

VETERINARIAN: Animal Hospital of Millville

POSTED: | BY: Candi Nocco-Smith

Quick service

I submitted my claim on 9/4/24 which was very easy to submit. My money was deposited into my checking account on 9/18/24. I also received emails when my claim was submitted and when it was processed. How was that for quick service!! I have 3 rescued Pit Bull's, and they are all insured at a very reasonable price. I highly recommend Pets Best Insurance.
5

out of 5

POSTED: | BY: dimitrius Damanakis

ease of submitting my claims

ease of submitting my claims
5

out of 5

POSTED: | BY: Barbara Scrivano

I was told to never get pet insurance

I was told to never get pet insurance, that it wasn't worth it. So glad I didn't listen and got Pet's Best. I never wanted to have to use it, but now that I have, I am grateful for the quick responses and communication I have received. Very happy.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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