Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,574

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Debbie

Reimbursement is very slow

Reimbursement is very slow. My other pet has insurance with another company and they pay THE NEXT DAY! Pets Best takes 3-4 weeks. Also, the $2500 limit per illness sounds adaquate when your dog is a puppy. But at age 19, Pets Best has long stopped paying me on my dog's chronic illness. The payouts are way down but the premiums are WAY UP!
1

out of 5

POSTED: | BY: Jeisa Hunter

When we first signed up

When we first signed up, our plan included coverage for my dog to get neutered. We waited until he was one. Finally completed the neutering, submitted the receipts, and our coverage miraculously changed to “it’s doesn’t cover neutering”. I’m very mad, very disappointed. Faithfully paid for our plan to take best care of my dog, and for nothing. YOU HAVE COVERED NOTHING!
5

out of 5

VETERINARIAN: Animal Hospital of Waterville

POSTED: | BY: Veronica Roux

Hearts for cats

Having pets best has helped me keep my kitties healthy and allows me to afford care that I may not have been able to without the insurance
5

out of 5

VETERINARIAN: Northbrook Animal Clinic

POSTED: | BY: Jennifer Lang

Great Experience

Having a diabetic cat is a rollercoaster of emotion and care needs. I am truly grateful for Pets Best Pet insurance. I bought a policy when I adopted my now 15 year old cat at the age of 18 months. When he was diagnosed as diabetic 8 years later, Pets Best was there for us and continues to process claims effiently and with care and understanding. Premiums have naturally gone up, due to his age, and increased costs overall but it is still worth the peace of mind!
5

out of 5

POSTED: | BY: elaine bremer

Great Pet Insurance Company

It’s always a pleasure working with Pets Best. Whenever I have a question, or when submitting a claim, it’s always a great experience.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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