Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,142

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

VETERINARIAN: Corcoran Pet Care Center

POSTED: | BY: Conor Olstad

Don’t get wellness insurance.

Our claim was denied because it was not administered by a veterinarian. So the vet ordered the shot, but since their tech is the one that actually gave it, the service wasn’t covered. Ridiculous. Can’t cancel service and ever since I raised questions, every claim has been denied for silly reasons like this.
5

out of 5

POSTED: | BY: Sarah Leon

I love Pets Best!

I used to have a different pet insurance before and getting in contact with them, or filing claims was always so difficult. Ever since I switched over to PetsBest, I really enjoyed my time. It is unfortunate that I've had to take both of my cats to the emergency vet recently, but I definitely did not stress about finances, knowing that PetsBest had my back, was very responsive, And reached out to me within 24 hours if the claim wasn't filled out properly. This allowed me to fix my issue in an efficient manner and get paid back again very quick. Their invoice processing is very clear as to which funds they give back. I highly recommend PetsBest for everyone.
5

out of 5

VETERINARIAN: Wheat Ridge Animal Hospital

POSTED: | BY: Gail O’Neil

Sienna’s progress

My Belgian Sheepdog, Sienna, was diagnosed with brain encephalitis last January and was in treatment until May. Pets. Best Was responsive in handling her medical bills in accordance with her her plan. She had a relapse of the encephalitis in October of this year. Although the response time for reimbursement had been slower than I would like, I am generally quite satisfied with how this company has responded. I would give them an overall rating of very good/excellent.
5

out of 5

POSTED: | BY: Bill C.

Great Coverage for a Reasonable Price

No one purchases insurance of any kind hoping they’ll have to use it, but we sure were happy we had it when our newly-adopted young dog, Freddy, started having all kinds of gastrointestinal problems. Pets Best was always there and always fair with their distribution of benefits and we are very grateful for that. The coverage is great and their online portal very user friendly. I always put them at the top of my list of Pet Insurance companies when asked for recommendations.
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3

out of 5

POSTED: | BY: luis noguera

Took so much time and in a year I got a…

Took so much time and in a year I got a refund of almost nothing Pennie’s I am seriously considering cancel my subscription
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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