Pets Best | Pet Insurance Review

My dog was a healthy dog when I decided to purchase insurance for him due to his age. Weirdly enough, one month exactly after purchasing the insurance I took him to the vet because he was having excessive thirst and urination and he was in diabetic keto acidosis and he almost passed away. After successfully treating him and getting over the hump of having a dog with diabetes they decided that his claim wasn’t valid and that it wasn’t covered under his insurance. To be honest completely unacceptable. I have told and will continue to tell all of my friends about my experience with this company. And I already heard a couple of bad reviews from other people close to me. DO NOT GET! You’re better off paying everything yourself.

We got Pets Best full coverage (minus preventative) insurance when our cat was a kitten and it has saved us thousands and thousands of dollars. We’ve been able to say yes to tests that the veterinarian recommended that we otherwise wouldn’t be able to afford. We can focus on giving our cat the appropriate care without worrying about cost. Our premiums have only gone up $10 over 3 years despite all our claims. We’ve submitted around 20 claims and been approved for every single one.

Once we had several copies of vet visits uploaded, our reimbursement was paid in less that 5 business days. Thanks to all who helped along the way.

To the Executive Leadership of Pets Best, I am writing to express my extreme dissatisfaction with the service I have received regarding my claim for my pet, Hurley. It has been over a month since I filed the claim, and the lack of action from your claims department is unacceptable. Despite multiple communications with your managers, there has been no progress, leaving me in a dire financial situation that is now threatening to ruin my credit. I demand immediate action to expedite the processing of my claim. The continued delay is intolerable and reflects poorly on your company’s commitment to customer service and reliability. This situation has caused significant financial strain, and your inaction is completely inexcusable. I expect a resolution to this matter within 48 hours. If it is not addressed promptly, I will have no choice but to escalate this issue further through legal avenues and public platforms. Consider this your final notice. Sincerely, Carlos Guzman (dog dad of Hurley)

Very long claim times, confusing emails stating no info needed then denying/closing claims because I didn’t provide information. I called 4 times on my claim 1st office was closed for training other 3 times wait time was so long I eventually hung up. It honestly feels like they intentionally make it difficult so that the average person will just give up! I plan to look for a different company.