Pets Best | Pet Insurance Review


out of 5

Number of reviews 10,419

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.3
  • 2.9
  • 4.5
  • Count
  • 24
  • 86
  • 10,419
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 5

POSTED: | BY: Nora Moukalled

Great Pet Insurance

So glad that I have Best Pet as my insurance provider. The Claim was handled in a very satisfactory manner.

out of 5

POSTED: | BY: Jennifer Morales

great company

ive had nothing but good experience with pets best.

out of 5

POSTED: | BY: D'Shea Grogg

Waste of money

They take forever to give you an answer. They make up reasons to deny your claim & you have to wait on hold at least 30 minutes to have them start the process. Children crying in the background.

out of 5

POSTED: | BY: Devon Addonizio

Should be called "Petsworst"

They have no formulary treatment for dog sick with worms or giardia (common issues especially in puppies! I found this out when they shockingly didn't cover my dog's Panacur.) Also, my dog got conjunctivitis a second time last year (he's very social and in daycare) and they refused to cover the visit or antibiotics, calling this acute condition "pre-existing " because he had it twice. Unbelievable! They have yet to cover a penny of expenses. I want my money back for this sham coverage.

out of 5

POSTED: | BY: Jordan Gauntt

The worst pet insurance do not sign up

This is the worst pet insurance company. Six months after signing up for this insurance company my 3 year old German Shepard was diagnosed with Panus, a rare autoimmune disorder. Pet best has denied every claim we have sent them for erroneous reasons. We have sent them letters from our veterinarian and all documentation request and have still never been paid for any claim. Find a different company and do your research.

Monthly Cost

$6 and up, depending on your chosen plan.


Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.

Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).

Two optional Wellness plans to cover routine care.

24/7 Pet Helpline, powered by whiskerDocs is included on all policies.

The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan.

Unlimited lifetime limits.


$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll.

Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling:

14 days for illness claims

3 days for accident claims

0 days for routine care


Pre-existing conditions are not covered.

Elective and preventive procedures are not covered.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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