Pets Best | Pet Insurance Review

Overall I am satisfied with my claims being approved, I’ve submitted two claims and had no issues. However, both times it has taken over a month for the claims to be reviewed. It’s so disappointing, there’s no reason for it to take this long. So many reviews say the same thing. Hire more people!!! I’ve seen/heard that other pet insurance companies take around a week. Waiting over a month is insane in my opinion. I am contemplating switching.

Pets Best Pet Insurance had many different options to fit my needs. I selected a 90/10 illness/accident policy since we do not have fleas and heartworm in my area, and I only needed protection for emergent illness/accident. The reasonableness of their monthly premiums allowed me to get higher coverage percentage at a lower rate than other companies' premiums. My pet then became ill and had to see a specialist. Pets Best has honored my policy and paid claims submitted in a quick and timely manner, alleviating some of the stress and burden associated with my pet's illness. Hats off to Pets Best for providing a quality product at a reasonable price. Me and my dog Oscar appreciate your company. Be sure to check out this company when shopping for pet insurance.

My cat, Scout, after losing weight for a year, was diagnosed with Clostridium Perfringens. Having PetsBest insurance allowed us to get her the treatment and medications she needed to get well. Your staff, both on the phone and by email, was considerate, informed and helpful. I have since recommended PetsBest to my neighbors and friends, several of whom have bought policies for their pets. Thank you for your excellent service and quick response to my needs. It’s frightening when our little ones get sick so, having your insurance, gives us real peace of mind.

I'll be very honest, I was skeptical this pet insurance thing really worked. I'm happy to say I was very wrong!! Our dog racked up nearly $3,000 in vet bills over a 4 day period. PetsBest answered the call and reimbursed 90% of those bills (per the coverage I have). They are GREAT! I would HIGHLY recommend them!

Our dog's tooth cracked and she had to have it extracted. Part of the extraction process involved teeth cleaning, and Pets Best refused to cover this charge even though it was not a preventative cleaning. We called them to explain this and they still refused to cover it.