5
out of 5
POSTED: | BY: Ruthie Wagner
Easy service
Great app and great insurance
Read more on Trustpilot
4.5
out of 5
Number of reviews 7,333
Updated: January 26, 2024
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Sara Stickle
Easy to use and fast processing
The claims process is easy and they’re quite timely in their reimbursement (a month or less). I honestly can’t imagine using any other pet insurance company!
5
out of 5
POSTED: | BY: Lindsay
My claim was approved and completed in…
My claim was approved and completed in a timely manner
5
out of 5
POSTED: | BY: Jennifer Morgan
Insurance with compassion
I had called to cancel my cat’s insurance following his death. I had a difficult time talking without crying and the person I spoke with (Terry) was so very kind and supportive. Terry brought compassion to a difficult conversation. The company also sent a very kind email to express their gratitude for our business and condolences for our loss. They also process our claims quickly.
1
out of 5
POSTED: | BY: Jacque Lyn
Filed a claim 1/7/24
Filed a claim 1/7/24. Today is 4/1/24 and I have STILL not received an update. I've called multiple times, been promised by multiple representatives that they would get back to me directly, nothing. Feel this "insurance" has been a complete waste of my money and will be filing to get the last 4 months of money I've paid to this insurance company back. Feel completely scammed and they have nice people when you call customer service, but zero follow through.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.