Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,262

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Thomas Mangan

Pets Best - One of a Kind Insurance Partner

It is hard to put into words Pets Best professionalism and caring attitude. Lilly a loving and one-of-a-kind yorkie was diagnosed with Cushing's disease when she was 12 years old. She not only required monthly treatment and blood testing, but had a number of crises requiring emergent care during the last 2 years of her life. Without question, PB was there to significantly help financially with Lilly's medical expenses. Heartbroken, we eventually lost Lilly. Many months later Oliver ("Ollie") came into our lives. We did not hesitate to cover Ollie with PB insurance. Ollie, a wonderfully crazy little yorkie, has had a few medical issues and typical wellness required procedures thus far. Again, PB has been at our side as a partner in the care of our puppy. Not to have to worry about medical expenses and to be able to focus on the health of our dog(s) has been more than we could have expected. From the ease of filing a claim to the expeditious reimbursement for medical coverage, PB has been exceptional. A five star recommendation!
5

out of 5

POSTED: | BY: Kathleen Bucklew

I love the communication about the claim

I love the communication about the time to completing the claim review. It keeps me from wondering if you are working on it. Good written information in emails. Thank you
5

out of 5

POSTED: | BY: Susan Bhalla

Great service

I have been with Pests Best for over 5 years and they have always had a great turn over with claims and their costumer service is great.
1

out of 5

POSTED: | BY: Monica Rotger

If I could change I would but of course pre-existing conditions

This company indicates it gives you back 90% which a lie NEVER have I gotten back nearly half of my vet bills. Always finding a loophole
5

out of 5

POSTED: | BY: Marie

Excellent Service

My Shih tzu was hospitalized and was diagnosed with a lifelong condition. Thank God I have PET Best, I submitted all the documents, they evaluated them and sent me the money super fast.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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