Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,574

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Steve Thompson

Extremely fast processing and also…

Extremely fast processing and also accurate. Highly recommend PetsBest.
1

out of 5

POSTED: | BY: Kim Reyes Makeup LLC

Online Application was Bait & Switch…

I submitted my information online Pets Best online platform to get a quote and subsequently a policy for ACCIDENT ONLY insurance for my two dogs. I was quoted $9 per dog per month with a small discount for multiple pets. I noticed a charge on my credit card bill for over $450 from Pets Best only to find they switched me to an “Accident AND Illness Policy without my approval OR knowledge!!! I didn’t find this out until the second renewal!! They operate a bait & switch tactic on their platform!!
5

out of 5

POSTED: | BY: MADILENE DUWAL

I have had good experience with the…

I have had good experience with the company. Have not heard back yet on my recent claim that I entered.
5

out of 5

POSTED: | BY: Seth Santos

Customer service

Have had to call customer service a couple of times in the last month. Everyone I've spoken to has been professional and courteous.
5

out of 5

POSTED: | BY: Denise Killin

Having Pets Best insurance gives me…

Having Pets Best insurance gives me comfort knowing I get reimbursed very quickly!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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