Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,698

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Hobart Animal Clinic

POSTED: | BY: Daniel

Pets best actually the best lol

My corgi ate a sock 😑 we were able to take him in to the ER late at night worry free because of Pets Best Insurance being able to help us save on the bill and the major reason I even got insurance and have no issues taking him in ever
5

out of 5

VETERINARIAN: Pet Stat Animal Urgent Care

POSTED: | BY: Tiffany

best place for hardest choice

Dr. Payne and the entire staff at Pet Stat in Bath, PA, were absolutely amazing during one of the most difficult times in my life. When my 16-year-old dog, Payton, was suffering and I needed to make the heartbreaking decision to let her go, four other veterinary offices told me they had no appointments available. Pet Stat got us in right away and treated us with incredible compassion. The staff had a private room ready for us, explained everything carefully, and made the entire process as comfortable as possible. Dr. Payne was kind, patient, and never rushed us. He took the time to talk with us before and after, which meant so much. The memorial items we received afterward were beautiful and thoughtful, including paw prints, a nose print, a lock of hair, a personalized urn, a handwritten note, and a touching poem. I am so grateful for the care and kindness they showed my family and my sweet Payton. I highly recommend Pet Stat and Dr. Payne to anyone looking for a veterinary team that truly cares.
5

out of 5

VETERINARIAN: Animal Care Daybreak

POSTED: | BY: Katy

Pet Insurance is no joke!

My 4 year old ragdoll had been vomiting for 5 days and stopped eating or drinking. I took her to an urgent pet care and had to do blood work and x-rays to rule all out all possibilities. It was not cheap! I submitted my claim the next day and received reimbursement minus my co-pay within 24 hours. Amazing! Having to pay thousands of dollars in vet bills was not in my budget, so grateful I signed up for pet insurance.
2

out of 5

POSTED: | BY: Carmen

Premium costs

I am very disappointed in the annual premium rates increase. My premiums doubled within 2 years. There is no customer service phone number available on line to cancel service.
5

out of 5

VETERINARIAN: Cascade Animal Clinic

POSTED: | BY: Helen

Fast response

"My dog had been limping for about two weeks even with rest and carprofen. I finally took him to vet where they took X-rays along with the exam, turned out just soft tissue but of course gave more meds. Submitted claim and was paid back within 3 days. Very satisfied!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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