Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 11,491

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.2
  • 3.3
  • 4.5
  • Count
  • 25
  • 130
  • 11,491

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: DA

Awesome customer service

Awesome customer service! Prompt communication! Love the direct deposit option! Only wish they covered anal gland expression. For my dogs that is a medical issue. Otherwise, we have been pleased with this pet insurance.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Rayne MacGeorge

PetsBest insurance is great

PetsBest insurance is great. Their website is easy to use. Easy to understand. I’m able to upload documents and submit a claim really fast. They advise it may take up to 3 weeks for a claim to be finalized but honestly it takes half that long most times. They are fair and easy to work with. Highly recommend.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Tonya Robinson

Disappointed

Took way too long to process claim, and the coverage rarely pays for anything. For a healthy pet I will set the $62 aside every month and pay my vet bills. Cost went up $7 a month in January. I was never given any notice that the premium was increasing. Very disappointing service.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Anne Renwick

So easy to make the claim

So easy to make the claim, was contacted immediately that claim was received. The very next day the claim was paid out. Amazing response.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Lori Kater

I like the summary of benefits paid

I like the summary of benefits paid. The only thing I dislike is The it takes to get reimbursed.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review