Pets Best | Pet Insurance Review


out of 5

Number of reviews 7,196

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,196

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 5

POSTED: | BY: Camille Brockett-Lanier

It's an easy straight forward service

It's an easy straight forward service. I just wish they covered flea and heartworm medicine in a 12 month period every year instead of a lifetime max, once.

out of 5

POSTED: | BY: mary lane

I had pets best for my dog

I have had pets Best insurance for several years and never had to use it. We recently had an emergency with our dog and pets best reimbursed us what our plan stated. Everything was quick and easy

out of 5

POSTED: | BY: PennyD

Good service and trustworthy.

The claims are easy to file and the explanation of benefits is also easy to understand and accurate. I’ve been a customer for several years and have had no problems with getting the coverage I paid for.

out of 5

POSTED: | BY: Rick

Amazing experience with Pet’s Best

Amazing experience with Pet’s Best! Losing your best buddy is very tough, but the process of grieving was so much easier without the hassle of fighting an insurance company. Pet’s Best made the experience effortless. We’ll never have another pet without Pet’s Best!

out of 5

POSTED: | BY: Paige Namanny

Quick Processing

I took my youngest pup to the vet for a routine check up & vaccines, I submitted the claim on Wednesday after 5pm and shortly after 11pm I received a notification it was approved!! I love the coverage, it’s great for my pack.

Monthly Cost

$6 and up, depending on your chosen plan.


Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.


$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.


Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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