Pets Best | Pet Insurance Review

What made my experience great was that I didn't have to do much. I went to your website, chose my options from drop down menus, and uploaded the invoice from my vet. I thought it was going to be months before I heard back, but it was just a few days.

I was disappointed that my deductible was taken twice on the same claim. The reason said was that the blood work for the surgery missed the yearly deadline by two weeks. I wasn't aware of the deadline. So out of a claim of over $1100.00 only $200 was paid. I understand about the dental cleaning while the tooth was being extracted wasn't covered. Still felt that the insurance wasn't worth having.

I am not sure what I would have done without pet insurance. I'm afraid I would have had to make some difficult choices. By paying claims promptly, my cat, Ditto, gets the care he needs. Thanks!

PetsBest was phenomenal for our beloved dog Kiwi. Their customer service was efficient and friendly, live support gave us advice and peace of mind after hours, and their reimbursement process was simple and smooth. But most of all, having pet insurance meant anytime Kiwi got into mischief (8 plus times), or suffered life threatening emergencies (2), or needed a ligament repair in her old age, we didn’t have to hesitate. We could have those procedures, treatments, surgeries, and hospital stays for about 10% of the costs thanks to our 90% reimbursement elective. This enabled us to provide our pup Kiwi with the best medicinal care, and save her life when she was septic! We got a whole extra year with our elderly lady after that, and she got to enjoy one last cross country trip with us. We are thankful for PetsBest and I recommend them to all of my friends and family. As I have had two other pet insurance providers in the past, and they didn’t like to cover much and it was a stressful struggle. I didn’t have any of that stress with the team at Pets Best. Thank you from my family and Angel Kiwi for all your help over the years!

I understand that insurance increases are based on many factors however 47% in a year for a policy holder that has only had yearly wellness claims is outrageous! Further while you boast a 100% coverage that amount covered is barely a factor of the real cost. I have canceled this policy and encourage existing policy holders and clients considering Pets Best to put your premium in a savings account for possible emergencies in your animals healthcare. You will be far better off.