Pets Best | Pet Insurance Review

To be honest, I expected a drawn-out argument that would ultimately end in a negative decision, based on a previous insurance claim I had with a different company. Pets Best has far exceeded my expectations. The entire process was simple, straightforward, and ended with a positive outcome. I truly appreciate the way you handled my claim. I’ve already told friends and family how impressed I am with your pricing, and now I have another great experience to share with them. It’s refreshing to work with a company that delivers on its promises and treats its customers fairly. Thank you again for making this such a positive experience!

My 8-year-old cat, Blueberry, died suddenly back in Feb 2025. It was a traumatic day, and I avoided submitting the insurance claim (or even removing her from my insurance policy). 18 months later, I was still avoiding the task. I finally submitted the claim, and in less than 24 hours (with no additional information requested), Pets Best paid my claim AND refunded me for all the months I had been paying for Blueberry's insurance after her death. Based on the terms & conditions, I don't think they had any obligation to do either. The kindness they showed with that action meant a lot to me.

Very satisfied with ease of claims process and reimbursement process. Highly recommend Pets Best.

They never pay for anything ever. I've spent almost 10k over the last couple years and received nothing from them.

I've been a customer for several years, and have two pets insured. My two main complaints are that I wish it was easier to contact a real person for issues instead of engaging with AI Chatbots, and I wish the process was a bit speedier. That said, if those are the two worst things I can say about an insurance company in 2026, I think that's quite good. I've been very satisfied with all previous claims I've submitted regarding the amount covered, the detail of the EOBs, the claim submission process, the information provided by real live agents when eventually connected with them, and the actual coverage of conditions. I am impressed that I have not had to worry about being "nickel and dimed" for a claim because the condition is covered, so all costs incurred for the condition are covered. One last parting thought, that is not so much a complaint but more so would enhance customer experience, would be if PetsBest made more efforts to connect with our veterinarians regarding the Vet Direct Pay option. Most vets I've encountered and asked to use this option for have been wary because they are unfamiliar with the process, and instead of pushing for more literature due to the usually time-sensitive nature of such large cost vet visits, I have been forced to pay upfront and seek reimbursement through the normal claim process. One strong reason I stay with PetsBest is this Vet Direct Pay option, but I have never actually been able to utilize it. Given that PetsBest has and does connect with my veterinarians in the claim process, I feel it would really benefit us as customers for our veterinarians to be better informed that this option exists. I also feel that if they were more informed on the process, more vet offices would advertise PetsBest and this option to their clients, as it is well-known that many people put off necessary vet visits due to not having the funding upfront to cover these visits.