Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,572

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Nicole

Absolutely the worst pet insurance ive dealt with

Claims take usually a month to resolve, The app consistently doesn't work well with constantly logging you in and out and then not loading. This insurance pays back the LEAST of any pet insurance i've had with everything claiming to be paying the deductible.. Customer service tells you nothing when you call. I wish I never switched to this insurance, and I am actively looking for an alternative for what I pay now for this terrible service.
5

out of 5

VETERINARIAN: Greek and Associates Veterinary Hospital

POSTED: | BY: Brian

Life saver

Pets Best is a life saving gift. No many people like to buy a monthly insurance plan but the payoff if needed is the most comforting feeling ever. I’m a dog owner actually three puppies in my home. I love them to no end. Thank you PetsBest.
5

out of 5

VETERINARIAN: Parkway Animal Center

POSTED: | BY: Brittany

Life Saver

I am so glad I have pet insurance for my cat. Pet's Best has been very easy to use and efficient with their claim process. It has saved me money and given me more confidence to approve treatment, knowing they have my back
5

out of 5

VETERINARIAN: Lyndhurst Animal Clinic, A Thrive Pet Healthcare Partner

POSTED: | BY: Jackie

Fiona's heart

Our 13 year old Yorkie developed a scary heart condition. We had to take her to an emergency vet on the weekend because she could barely breathe. She spent 2 days in an oxygen cage and needed several new medications to stabilize. If we didn't have PetsBest insurance, we could not have provided this level of care. We would have lost our girl. That was 2 months ago and she is doing great. It is simple to file a claim and the money we got back helped so much...thank you!"
5

out of 5

VETERINARIAN: Banfield Pet Hospital

POSTED: | BY: Christine

Peace of Mind for Daisy & Stella

"Pets Best has been an incredible partner in caring for our dogs, Daisy and Stella. They have paid multiple claims quickly and smoothly, which has given us tremendous peace of mind. Because we know Pets Best has our back, we never have to make difficult decisions about medical procedures based on cost alone — we can focus entirely on what's best for our girls. That confidence and support means everything to our family, and I am always happy to refer Pets Best to other pet parents without hesitation."

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

Get a quote today

Leave a review