Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,725

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Brentwood Veterinary Center

POSTED: | BY: Tom Proctor

Claims Review

"I filed an online claim with PetsBest for my dog's eye surgery. He had two cherry eye conditions repaired. I filed about a week after the surgery on a Friday afternoon. Within an hour or so I received email confirmation of my claim. By Sunday I received a detailed explanation of benefits summary explaining how my claim was handled. All of my claim went to either my co-payment or to my deductible. I fully expected that based on the coverage I selected and am paying for. I am completely satisfied with PetsBest in this instance, and I'll go on to say that all my claims over the past two years I've been covered have been handled in the same professional way. I would like to see the PetsBest EOB give me the total amount of my deductible I have reached after each claim, but that is not a dealbreaker given all the positives. Tom Proctor PetsBest Customer since 2022"
5

out of 5

POSTED: | BY: Sarah Becker

Quick and easy claims process

Quick and easy claims process, happy to have unlimited claims during times of need.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Kim Edwards

knee surgery

Our dog had to get knee surgery. We provided Pet's Best with the detailed bill for the surgery and drugs and we were reimbursed in less than a week
5

out of 5

VETERINARIAN: Marketplace Animal Hospital

POSTED: | BY: Colleen Manthe

Easy Claim Process

It was very easy to submit the claim by taking pictures of the paperwork with my phone and sending them through the app. It did take a while to get a response but it may have been due to getting paperwork from the vet. Overall I am happy with the process
5

out of 5

VETERINARIAN: Harris Pet Hospital

POSTED: | BY: Julie Harms

Super Fast- Easy to Understand

Super easy claim process. Super fast payment processing. Great claim detail explaination. Highly recommended and very happy so far!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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