Pets Best | Pet Insurance Review

"Getting a puppy is exciting, but the worry about costs and unexpected events is not. I'm happy to say that my first puppy visit to the vet was a lot less stressful knowing that I had Pets Best insurance. The claims process was so easy, and the reimbursement timing was quick. Having Pets Best for my little guy is a win. "

It was my first time filing a claim and I could not believe how easy it was! I just took a pic of the invoice and that was that. I received payment within a week. Fantastic!"

Been with pets best for 6 years and never once had an issue with getting reimbursed in a timely manner

Pets Best insurance gives the impression on its website that filing claims is quick and easy, but that is certainly not the case. I selected their premium package for my five year-old female Shih Tzu, because I believed it would cover most any type of wellness or surgical care required without any exemptions for pre-existing conditions. In reality that is far from the truth. First of all, when I submitted my claim, it indicated that all I needed to send was the paid invoice from the vet. It made no mention of any information or documentation requirement from the vet. However, my claim was initially denied because I did not provide information about the procedures performed. When I went back to my vet for this information, they were unable to provide it in an acceptable form for. Pets Best, which requires everything in PDF format. My request was delayed considerably while the provider contacted my vet by phone to get this information. PB also required separate submissions for every service, even if it was provided on the same day. In the end, even after the deductible, my reimbursement was far less than I expected. Even after the claim was finally approved I had to wait more than a week for the payment to appear in my checking account.. I will be looking for a different insurance provider for my dog.

My dog was diagnosed with Diabetes a year ago. I am so fortunate to have this insurance.. My monthly payment is worth-it considering how expensive are the Vet charges for this desease . My claims are processed timely and if they have a question they call my vet without bothering me(nice). Claims are so easy to submit. Needles to say I am very happy with this insurance and their customer service. I highly recommend it.