Pets Best | Pet Insurance Review

Hands down the best decision we made to help care for our fur babies! Wish we’d done it sooner. Filing a claim took me 3 minutes and the processing time for reimbursement exceeded our expectations. Couldn’t be happier!

I have had to submit two claims recently. One claim was submitted in December 2025 and the second was submitted in January 2026. The app and website did not work either time. I was told to send an email and my request would be worked on in the order it was received. The first claim was handled within their 21 day time frame. When I sent the second claim I made the mistake of assuming that everything would be the same. It was not. I called after almost 30 days and was told that they can’t find it and I would need to resubmit. I was not confident in that answer so I asked them to look into it further. The representative informed me that they would need to transfer me to a different department but assured me that they spoke with the other department and let them know what was going on. When I was transferred I asked the representative if they spoke to the previous representative and they flatly said no and that ai was clod transferred. So, this means that the first representative I spoke with completely lied to me. The second representative was very helpful and apologetic but I requested to speak to a supervisor regarding the first representative that I spoke with. I was on hold for over an hour and twenty minutes waiting for a supervisor. I was finally told that there was absolutely no one in the entire company that I would be able to speak with to voice my frustrations. I have never been told that speaking with a supervisor is impossible. The representative took down my information and told me that they would try to have someone call me back. No one ever called me back. The blatant lack of customer service is astounding. I am waiting for my claim to be complete so I can cancel my policy and move to a company that actually values it’s customers.

Prompt claim reveiw and refund given within 1 week of claim submission.

I'm not sure exactly what happened to this insurance company, but they're no longer what they once were. After 4 years, I'm leaving and shopping for another provider. The claims process continues to be easy. And they're much faster in their response than they were in the past. This means that they now send you a "denied" email within just a few days. If you have an issue with that, here is what they say: Notice to our Policyholders If you believe all or part of the claim has been wrongfully denied or rejected, you may have the matter reviewed by contacting the Department of Insurance in your state with your complaint.

My dog was attacked by another dog and I had to rush her to the Animal Hospital. This resulted in an emergency appointment, a surgery, and a whole lot of unexpected medical bills for our sweet puppy. For as awful as this was, the ease of filing multiple appointment claims and getting reimbursed was a relief