Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,698

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Burlington Emergency & Veterinary Specialists

POSTED: | BY: Meg

Pets Best is the best

I promise this is a real review. I dont usually write reviews but we are so grateful for our pet insurance right now. Our two year old puppy just didn’t get up one morning and within a day the ER was saying she had a mass that had to be removed for her to get better. We had to decide quickly and so paid for the procedure and three days of related tests and in patient care. I filed a claim with our pet insurer Pets Best and was so relieved when they paid out for 90% of surgery costs within a week of filing. This company did what they said they would with no push back or delays. Our dog is home and doing well and I’m so glad stressing about paying for her care isn’t part of what we’re dealing with.
5

out of 5

POSTED: | BY: Gabrielle

So Grateful I Switched to Pets Best!

After 10 years of excellent health, my English Pointer experienced an avalanche of health issues and unexpected accidents this past year. Through it all, Pets Best has handled every single claim promptly, efficiently, and with clear communication. Their platform is easy to navigate, their coverage is straightforward to understand, and their customer service team is knowledgeable and helpful. I’m incredibly grateful I switched to Pets Best when I did. I recommend them to every pet owner I know and encourage my friends to switch from their current providers. Having this level of coverage and peace of mind during such a difficult year has been invaluable.
5

out of 5

VETERINARIAN: Bonsack Veterinary Hospital

POSTED: | BY: Whitney

So helpful during a difficult time

Pet Best has been exceptional during a very difficult time. My 7 year old puppy had to have tplo surgery and got extremely sick after too with a protein losing disease. They have processed all my claims in a fast efficient manner and that has been so helpful during such a difficult time. I really appreciate the timely turn around. Pet Best is wonderful!
5

out of 5

POSTED: | BY: Darvi

First claim

I expected a battle like I have with my human insurance. Pets best paid the claim minus the deductible quickly with no aggravation on my part.
5

out of 5

VETERINARIAN: Blue Pearl Pet Hospital

POSTED: | BY: Andrea

A Must Have for Pet Owners!

Without Pets Best Insurance, I would’ve had to re-home my best buddy. Thankfully they pay the majority of her medical bills and I am able to care for her and keep a roof over our heads. I also love their Wisker Docs service. I have referred many of my friends to Pets Best and they, too, are also very happy with so much their service. The only downside is once in while it’s difficult to process claims.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review