Fetch | Pet Insurance Review

This is one of the best Pet Insurance in the market. Prompt to pay and excellent coverage plans that would fit any budget. Today I spoke with Tattianna Smith regarding the coverage of my pets. She was extremely knowledgeable and kind, showing compassion and care for my recent kitten loss due to a horrible neurological disease. She was like all the teamwork for Fetch: THE BEST!

We had a very expensive bill after a traumatic injury to our pet. My husband was in sticker shock, but I knew we were covered because of Fetch. The reimbursement was very welcome, and the process was easy.

Fetch is unfortunately engaged in very high annual premium increases, at least as far as we are concerned. If you are with Fetch be very careful when you get any renewal notice. Fetch will take "factors" including your zip code and may increase your annual premium substantially. There are other very credible, reliable pet insurers who are less costly than Fetch, and I would venture to say as competent, gracious and all the other good things. In my view, just me folks, but I consider Fetch to be a rip off because of very high premiums, increasing yearly at a dramatic rate. I did call to talk it out with a customer rep who was courteous but not helpful; the only thing that worked is cancel and go with Spot.

2.5. The company is fine. The coverage is good with a decent deductible, but it takes so long for them to review claims. I've submitted a claim nearly a month ago and there's been little to no progress. I've never had insurance claims take this long for myself, I don't understand why it takes forever for pets with Fetch.

I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it. Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.