5
out of 5
POSTED: | BY: Steph
Transparent, friendly, and helpful!
I called Fetch to get more information about their pet insurance after rescuing a new dog, and I was lucky enough to speak with Amanda Mello. She was so friendly, relatable, and made me feel comfortable asking my many, many questions. She was so knowledgeable and made me feel very comfortable with what Fetch had to offer. With a previous pet, I had a different pet insurance carrier and was considering sticking with them out of familiarity, however, Amanda singlehandedly earned my trust and I switched to Fetch. I also called 2 other pet insurance companies and the transparency, clarity, and confidence I felt about Fetch was strengthened after discussions with those other carriers. I emailed a follow-up question to Amanda and she responded very quickly and made the adjustment to my quote and I promptly signed up for the policy! I'm a new customer, so I don't have experience yet with claims and coverage yet, but the onboarding process and what it looks like Fetch will cover sounds great. Thank you to Amanda for all of her help!
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