Fetch | Pet Insurance Review

When I call Fetch they give clear information that I need. There's more than one way to send a claim in.

Looking into pet insurance is extremely overwhelming and I was not eager to do it, however, with the friendly assistance of Lauren M. I was not only well informed about how it works but inspired to sign up and get my aunt on board to do the same. She made the process easy and the concept simple enough for a first time user of pet insurance. She was also delightful to talk to and made my experience feel more personal and significant. Upon comparing other companies, the rates are competitive and I feel extremely satisfied going with Fetch!

My beloved and I have had Fetch Pet Insurance for several years, but this was the first year we had to use the policy benefits. I'll admit we were worried about the "hassles and hoops" that seemed to come with any insurance policy, and we braced ourselves for the worst. I am happy to say that the committed and extraordinary staff at Fetch handled our claims and other needs with both understanding and efficiency, and before we knew it, funds were wired directly into our checking account. From start to finish, the claims process exceeded our expectations and filled us with hope for the present and future, knowing we were seen and treated as a valued customer. Thank you to the staff and leadership for walking the talk of service that some companies never do.

Nadine took time to answer and explain my questions and the terms of my policy and worked hard to get me the perfect coverage for our dog Remington. She shared her knowledge that was understandable and that I did not find in my previous course to Pet insurance company inquiries. Fetch Pet insurance is not the most cost efficient, but she found every possible way to fit in our budget and receive everything we need for our boy. Remington is a pound dog with 15 minutes to live. We yanked him out of the euthanasia room..literally! He deserves the best care possible. I don’t know anything about Remi’s life before, but I know that he will be well taken care of and loved, and with all the help that Nadine gave us, his medical needs will be taken care of as well. Nadine is a true treasure to the company of Fresh Pet.

Karley was really great in helping me set up an insurance plan for my cat!