Fetch | Pet Insurance Review

This review is based on my history with Fetch Pet. I had been burned by another insurance company and was wary about how Fetch Pet would work for me. It has reimbursed me as expected, and circumstances that I thought might cause issues (for example one bill was in another person's name because I have co-ownership and the invoice was in their name because the injury occurred on their watch) have not caused the slightest hiccup. Today I was concerned because I only had a receipt for a prescription but no other paperwork as the order had been sent directly to the pharmacy. The chatbot understood my question and explained that that is a normal circumstance and not to worry. I have been amazed at how quickly the claims are processed.

Communication and ease of filing claims.

My dog started to limp and we went to the vet to get an x-ray and he ended up having an injury where he needed surgery. The insurance first said told us he had hip dysplasia which he didn’t. We needed the vet to write out the dog doesn’t have hip dysplasia. Then they changed it to an injury, then a disorder and now they say it’s too early to cover any orthopedic diagnosis. They will do anything to not help you! Try a different insurance that wants to find a way to help you and your fur baby!

Kamatria has great customer service. She was a huge help. The call started with me at the end of my rope to submit the claim and by the time we finished I was laughing and relieved.

Eileen had so much patience going through all of the different pricing options. She is so knowledgeable and answered all of my questions! Thank you, Eileen!