Fetch | Pet Insurance Review


out of 5

Number of reviews 900

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.3
  • 4.5
  • 4.5
  • Count
  • 7
  • 127
  • 900
Fetch offers the most comprehensive pet insurance and health advice for dogs and cats, and is the only provider recommended by the #1 animal brand in the world, The Dodo. Fetch is trusted by the top no-kill shelters in the U.S. and Canada, and is the exclusive pet insurance provider for AARP members.

out of 5

POSTED: | BY: Anna

Excellent agent

Just signed up today for my new puppy. Alan was my insurance agent. He was so knowledgeable and explained everything to me, he's one of the reason I chose to go with your insurace.

out of 5

POSTED: | BY: Jenn Jimmo


We have been with petplan for 6 years with our relatively healthy cav. We've submitted 3 claims in that time for minor issues. In the 6 years out policy has increased by 1500$/ yr They have no explanation for this except it should increase yearly. The payout for our claims total is about 400$. Truly unacceptable

out of 5



You charge people monthly but cover NOTHING! You try your best to decline each claim by relating them to wellness or pre-existing conditions. I paid for over two years, never missing a payment or being late, but yet they denied my claim, citing a pre-existing condition. The claims supervisor I spoke to was so rude and condescending. You are better off saving money yourself than dealing with this company! I will say the lady I spoke to to cancel my account was very kind and respectful, but unfortunately that doesn't make up for the financial burden and situation I now find myself in, all because this company gave me incorrect information and "there's nothing they can do about that."

out of 5


Rude and pushy customer service

Spoke with Toni a few weeks ago and she refused to let me cancel my policy for my dog. She was pushy and rude. I guess will wait for my claim to be finished but if my claim isnt approved I will 100% cancel

out of 5


Terrible customer service

when i chatted with Danielle on 2/2/2023 i request for a follow up to be sure my personal card info that was used for refunds and payments be removed from the profile. she never followed up. Customer service is vague and useless. i am concerned about fraud or this company gets hacked i should have the right to removed my card information. this is just one example of multiple requests i have done with this company by phone or chat. each reach rep says it will take 7 days and i will get a follow up and they never follow up. your company does not need my card information anymore and i should have the right to have it removed. i can only suggest whoever reads this that they know how difficult it is to get anyone to follow up with a simple request. i will never do business with this company again

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats


You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.


$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old.

Some providers limit coverage for older pets to accident-only.

Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are 15 days for accidents and illnesses and six months for orthopedic events.


Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.

Fetch by The Dodo brings together insurance industry expertise and the animal-loving sensibility of The Dodo. It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

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