Fetch | Pet Insurance Review

I appreciate that Fetch sends update emails. Even though they stated that processing might be slower due to increased claims, I found the process was not slow at all.

If this insurance company stopped posting their own positive reviews, they would be getting maximum 1 star service.

I researched several pet insurance companies and decided to purchase Fetch after 2 conversations with a representative who told me to add the wellness insurance in order to cover upcoming procedures dental & spay for our female Dachshund. I questioned the person about any time elements prior to using insurance and also confirmed several times that the dental & spay surgery would both be covered. My claim came back shortly with only coverage for the dental cleaning and the spay surgery denied. I called the company twice and got a robo that hung up stating my phone number showed claim closed. After calling a different number I talked to 2 other people who now say I have to talk with someone else next week. All calls are recorded and I took detailed notes of the conversations. Charging $73 per month for pet insurance & marketing the coverage as a sales pitch impacts decisions pet owners make.

The app is easy to use.

My small dog had a reacion to medicine prescribed by her vet from an emergency visit. I felt bad having to submit another claim so soon but Fetch was great and processed the claim promptly. I am so pleased with my choice of Fetch when I got my puppy almost 3 years ago. They have so many included benefits to help take care of our pets.