Fetch | Pet Insurance Review

I have been with this company since 2006 when it was called gopetplan. This company is different as it goes by incident and not yearly claims. They are good when protecting the life of a pet any cut you off at the age of 13. Unfortunately, I have recently submitted a claim for allergies that they did not cover at all. When Natasha first started the company, it was all good intentions but now, they are hard to deal with. I would look for other options.

I purchased a policy with Fetch Pet Insurance for my Pomeranian puppy, Baby Bear, expecting coverage for unexpected medical expenses. Unfortunately, my experience with the claims process has been disappointing. My claim for retained deciduous teeth and an undescended testicle surgery was denied based on findings documented during a routine wellness examination when my puppy was only five months old. At that visit, the veterinarian diagnosed Baby Bear as a healthy, normal puppy. The records specifically state “Appears normal” and “Healthy animal.” The veterinarian noted retained baby teeth and one undescended testicle, but also advised waiting until the puppy was at least one year old to allow time for the testicle to descend naturally. In my opinion, developmental findings observed in a five-month-old puppy should not automatically be treated the same as a confirmed permanent medical condition. Retained baby teeth and delayed testicular descent are commonly monitored in young puppies, and my veterinarian did not recommend immediate surgery or diagnose a permanent condition at that time. Despite this, Fetch classified these findings as pre-existing conditions and denied coverage for the surgery. I am currently appealing the decision and hope Fetch will reconsider after reviewing the complete veterinary records. Pet owners should carefully review Fetch’s policy language regarding pre-existing conditions and understand how routine findings during a puppy’s first examination may affect future claims.

Enrolling with Fetch Pet

Easy to use website and very friendly customer service. Further, the claims process was simple and very easy to understand. Finally, I was never in the dark about my two claims' status thanks to emails and texts updating me. I am very pleased with Fetch!

Today when speaking with Joshua, he was very helpful, polite & answered all of my questions. I’m content knowing my fur baby can get the care he needs.