Fetch | Pet Insurance Review

Just a quick note to thank Aileen A.for her help answering my questions about registering our new puppy. I appreciated your knowledge and help and it was a pleasure speaking

I spoke with Fetch at the time of signup and explained I wanted to open a policy for my brother's dog. When they asked his name, I told them, noting that I would be the one overseeing the policy, however, with the email set to my own, and that it would be my card that should be charged. Later, my brother and family went a different route for pet insurance, and I let Fetch know we needed to cancel the insurance. My brother has been overseas a majority of the year (and is overseas now). They refused to cancel the pet insurance, saying they have to speak to my brother (whom they interestingly did not say they needed to speak to at signup before they put it in his name instead of mine). I reminded them I am the one who opened the plan, with my own email, and that they have been charging my card - but they still refused to cancel. They also said we need to talk about "any pending claims" (there are none), about the possibility of reducing payment instead of cancelling, etc. - after I repeatedly told them no, and that we simply need to cancel this pet insurance. This has been a runaround. I finally had to have my bank issue a stop payment. P.S. UPDATE AFTER THE COMPANY'S REPLY - This company had no legal authority to put a policy in someone's name who did not authorize it - which my brother certainly did not. He never communicated to them in any way. And even if I would have wanted to open a policy in his name, as his sister I would have had no legal authority to do so either. They did finally cancel the policy (without my brother calling them) when I confronted them with the fact that their behavior has legal ramifications. Not only do I not recommend this company, but I have submitted a complaint to the Better Business Bureau (BBB).

My first time using the insurance and my deposit was in my account from a wellness check and shots within two weeks of my pups appointment. My wife has another imsurance company on her dog and they don't even cover wellness checks. I could not be more staisfied with my choice of Fetch Insurance.

Never had pet insurance before. It was easier than I thought. Fetch made it a very smooth experience.

I appreciate being able to call initially and get my procedure pre approved (call helped me learn how to do it). Once procedure was done submitted claim took as long as I expected and covered what I was expecting. I was able to verify payments went through.