Fetch | Pet Insurance Review

Absolutely terrible customer service, if you can call it that. There is no number whatsoever to contact them. They make you chat to them while you wait for them to approve your claim. I waited over an hour and a half today at my vet for them to actually go through my claim, only for them to demand I pay them a second $100 excess for an existing condition that I had already seen the vet for, when it states on their website this would clearly not be the case. Completely useless insurance, run away, don’t walk. Oh, and did I mention how pricey the actual monthly payments are? You’d think you’d get good service for paying a premium, but it’s actually the opposite. I’d give them minus 10000 stars if I could.

Josh Sabado was great and answered all my questions. I haven’t made a claim but the coverage for the price is excellent!

I have always received quick turnaround for my claims and I find they have better coverage for all of my pets needs. I find the value is very affordable and they cover a wide range of things, that have come in very helpful with my puppy as he aged and started having medical concerns.

My dog had cataract surgery and Fetch insurance paid the claim. But, The next year , 2024, they raised my deductible from $250 to $500 and lowered my reimbursement rate to 70%. This was done because my pet had to have cataract surgery. I was penalized because of his eye condition. They informed me by a email that I was stuck in this new rate. I’m in the process of looking for another pet insurance. Definitely I don’t recommend this company. FETCH PET INSURANCE. I’m sorry I can’t give them a lower rating than 1 Star, they deserve NO STARS. Thanks

Amanda Mello is absolutely wonderful. She guided me through the policy, answered all my questions. She truly listened to me and my concerns. She is a true asset to your company. I wish all companies had call specialists as pleasant and knowledgeable as Amanda is.