Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,220

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,220

Updated: June 28, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Ames Owens

My knucle head decided to eat a sock…

My knucle head decided to eat a sock and it got stuck which costed me alot of money that I miraculously had to come up with. After his surgery I invested in Pets Best. And I didn't realize it was a reimbursement situation (my fault for not reading well lol.) Well my kermudgin swallowed another sock almost a year a year later (at least he Is consistent still scared me half to death.) I went to a Emergency vet and they said the surgery would cost quite a bit I was able to show them I have Pets Best for coverage. They were able to work with me on a plan on how to get the money directly from Pets Best to pay my bill thank goodness I reached out got the form gave it to the vet and they emailed it back to me and I sent it to Pets Best about 3 days later they sent out an email saying that they covered the remainder of my bill which was 2000 some dollars.....and I couldn't be more grateful thank you Pets Best! -Amy &Sobek-
4

out of 5

POSTED: | BY: Tina Williams

They pay as promised just takes a…

They pay as promised just takes a little longer than they quote. They say up to 30 days to process but it’s usually closer to 35
5

out of 5

POSTED: | BY: Valerie Sexton

Five Stars for Pet's Best

Pet's Best is continually prompt and thorough in their reviews. We have had coverage with them for a year now and have had to make unexpected illness claims that Pet's Best has quickly reviewed and sent explanation of benefits for. Payout is quick and easy as well!
1

out of 5

POSTED: | BY: Gucci NYC

Slow processing

Very poor communication and claims process takes too long. I shouldn't have to pay my credit card bills before getting reimbursement.
1

out of 5

POSTED: | BY: Mark P

DON'T USE THEM

My dog had a piece of glass in her foot and they denied the claim saying it was a routine checkup. Are you kidding me?? Someone should report this people.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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