Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 11,489

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.2
  • 3.3
  • 4.5
  • Count
  • 25
  • 130
  • 11,489

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Jacque Lyn

Filed a claim 1/7/24

Filed a claim 1/7/24. Today is 4/1/24 and I have STILL not received an update. I've called multiple times, been promised by multiple representatives that they would get back to me directly, nothing. Feel this "insurance" has been a complete waste of my money and will be filing to get the last 4 months of money I've paid to this insurance company back. Feel completely scammed and they have nice people when you call customer service, but zero follow through.
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5

out of 5

POSTED: | BY: David Nelwan

Excellent customer support

Reached out to customer support with a couple nuanced questions and was connected with Blair, who promptly and knowledgeably answered everything I needed and more. He was able to quickly adjust our policy and was extremely friendly and polite. Refreshing customer support service, hope anyone who calls in is fortunate enough to be connected with him.
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3

out of 5

POSTED: | BY: Manny

It takes a long time to process a claim.

It takes a long time to process a claim.
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5

out of 5

POSTED: | BY: Colleen Owen

Lightning fast reimbursement!

I had the fastest experience ever with my latest claim. I had a 5:00 pm vet appt for my dog on a Friday night, on a holiday weekend. I submitted my claim after I got home and within 2 hours it was approved and the reimbursement was submitted to my bank. There were times in the past where I waited a month for processing. They have really improved in this area! Wow!
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4

out of 5

POSTED: | BY: Eric Crowl

Fast reliable service

Fast service good EOB as always it would've been nice to more money back but still the reimbursement is good
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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