5
out of 5
POSTED: | BY: hollis robinson
your handeling of my claims was fast and fair
Lwas satisfied with the way you handeled my claim
Read more on Trustpilot
4.3
out of 5
Number of reviews 14,111
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: customer
Simple/Easy Service
So easy to use and quick reimbursement
1
out of 5
POSTED: | BY: Jen E
SCAM
I’ve been trying to cancel my subscription and the company has made it nearly impossible to do so.
I have screenshots showing that:
• There is no cancellation option anywhere on their website.
• Their chat service provides no cancellation path or instructions.
• Their Help Center returns no results when searching “cancel.”
The only cancellation method they provide is calling in, but when you call, you’re placed on hold for hours. This means there is no actual way to cancel, which feels intentionally obstructive.
At this point, I’m going to dispute the charges through my credit card and report the transaction as unauthorized since they’re not allowing me to cancel through any reasonable means.
This isn’t the first issue I’ve had with them. My dog contracted leptospirosis, a condition explicitly covered under the policy at the time, and they still spent six months fighting the claim before finally reimbursing me. When an insurance company refuses to honor coverage you paid for — and then makes canceling nearly impossible — that’s unacceptable.
5
out of 5
VETERINARIAN: Eclipse Specialty & Emergency Pet Care
POSTED: | BY: John Cascone
Pets Best Claim review.
"I had to take my little dude to the emergency room after I noticed some green discharge from his eye. I wasn't too worried knowing I had insurance on both of my dogs. After unsuccessfully trying to upload my claim via the app or website, I called and was directed to send an email for my claim. After about 8-10 days I received an email stating that my claim was going to be paid with no further documentation needed. Pretty easy process.
5
out of 5
VETERINARIAN: Little Mountain Veterinary Clinic
POSTED: | BY: Kathryn Fischer
Best choice I’ve made in 20 years!!
"After 20 years of paying until it hurt, I decided to try pet insurance for my brand new poodle pup after my sister recommended you. The insurance pays for itself. I had my first round of vaccinations, wellness check and heartworm/flea/tick preventatives and was more than pleasantly surprised at how quickly I was reimbursed. All easily uploaded via my phone. Super fast turnaround and attention to my claim. So happy I went with Pet's Best!"
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.