1
out of 5
POSTED: | BY: Joshua Pinkos
Poor coverage. Poor experience.
My veterinarian diagnosed my dog with hypothyroidism a year after purchasing this insurance. She had never been seen, treated, or diagnosed with this in the past. I filed claims totaling over $1000 for visits, test, treatment, and medications. The claim representative(s) claimed this was a preexisting condition since my dog had been seen for a skin infection prior to me purchasing this insurance. My veterinarian wrote a letter to the claim representative stating that the skin infection and hypothyroidism were no related and provided dates, which were within the policy period, in which my dog had been seen for the new illness. My claim continued to be denied with no expenses covered. The ease of claim submission does not outweigh the lack of coverage. I would not recommend this insurance to anyone, and I plan to cancel my policy.