Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,140

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: BH

100% recommend

100% recommend. Super easy to submit a claim and the money goes directly to my bank account. I used to be a vet tech and my greatest advice to anybody is insurance, insurance, insurance and don’t wait!! I’ve had Pets Best for about 3 years with my first dog and adopted a puppy back in December who I immediately added to our plan. Within 2months of having her she needed to go to the ER for urinary issues. Thank god she was covered. Every few months she’s had to go for labs and I genuinely don’t know what I’d do without Pets Best. Unfortunately, the vet just confirmed at her 1 year old appt she has kidney dysplasia. It’s not the diagnosis we wanted but I don’t have to worry about providing her with the best treatments/life because her insurance through Pets Best is so great. Thank you Pets Best!!
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5

out of 5

VETERINARIAN: Healthy Paws of Sheboygan

POSTED: | BY: Sierrah

THANK YOU !!!!!

We absolutely love Pets Best and cannot recommend them enough. As owners of a beloved Sphynx cat, having quality pet insurance gives us tremendous peace of mind. When we needed to submit a claim for veterinary care, the process was straightforward, communication was clear, and reimbursement helped ease the financial stress that can come with unexpected medical expenses. Instead of worrying about the cost, we were able to focus on what mattered most our cat’s health and recovery. Our Sphynx boy is a cherished member of our family, and Pets Best has helped us provide the level of care he deserves. We are incredibly thankful for the support, professionalism, and reliability Pets Best has shown. Knowing we have this coverage allows us to make medical decisions based on what’s best for him rather than what we can afford at the moment. Thank you, Pets Best, for helping us protect and care for one of the most important members of our family.
5

out of 5

VETERINARIAN: BluePearl Pet Hospital

POSTED: | BY: Julie

Matteo

"My sweet boy was sick and I had to run him to emergency. Thankfully it was not serious! The comfort in knowing I had insurance to help with the situation makes it less stressful. Very happy with Pets Best. I have been a customer since owning my first pet!"
5

out of 5

POSTED: | BY: Paige

Highly Recommended

I have been very pleased with Pets Best pet insurance. The claims are reviewed quickly and refunds arrive in a timely manner as well.
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5

out of 5

POSTED: | BY: Beth

In Time of Need

Our Great Dane was diagnosed with malignant melanoma. We received this terrible news and were told there was not much else that could be done except for a very expensive vaccine. Pets Best has been with us all the way never questioning ours and the veterinarian's decision and quickly turning around our costly claims so we didn't have to wait while our credit card accrued interest. We have used Pets Best for our last four or five dogs and have always been treated with the utmost respect, while keeping our dogs wee-cared for. They have been fabulous!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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