Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,698

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Anna

Thank you Pets Best

"I have had Pets Best for 5 years and have never had to file a claim which is lucky! However, this past month my dog, Murphy has been very very sick and we don't know why. I have taken him to the vet and ER multiple times and been able to let them do whatever they can to help him without thinking about the cost because of Pets Best which is such a relief in such a high stress situation. I have recommended Pets Best to friends in the past but now I actually have the personal experience to say that this is by far the easiest insurance process I have used which includes my own health insurance. Thank you so much "
5

out of 5

VETERINARIAN: The Grand Lake Veterinary Hospital

POSTED: | BY: Danielle

Peace of Mind and an Easy Claims Process

I’ve been very pleased with my experience with Pets Best. The claims submission process is straightforward and easy to navigate. The turnaround time for processing and reimbursement has also been impressively quick. Having pet insurance with Pets Best has provided me with such valuable peace of mind, especially when unexpected veterinary expenses come up. It makes a stressful situation much easier when I know I can focus on getting my pet the care he needs rather than worrying as much about the financial side of things. I’m very grateful for the coverage, the efficient claims process, and the service I’ve received from Pets Best. Thank you!
5

out of 5

POSTED: | BY: Maura

Ease With Emergency Care

My pet had an emergency and Pets Best was there for us to cover the care. The claim process was fast and simple.
5

out of 5

VETERINARIAN: Hurricane Animal Hospital

POSTED: | BY: Carolyn

Pets Best Insurance

The best pet insurance I've ever had. Easy to understand, reasonable cost and quick process claims.
1

out of 5

POSTED: | BY: Miranda

Denied

Denied an emergency vet visit because somehow a broken bone is a pre-existing condition? No recourse or re-review is possible until I go through my state's complaint process.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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