Pets Best | Pet Insurance Review

The amount of back and forth with Pets Best on a reabsorbed tooth for our poor cat, despite multiple signed letters from our veterinarian team was awful. Having to appeal decisions after providing all the paperwork they required and the overall wait time for Reimbursement and decisions on cases is much below industry standard.

We have been with Pets Best since 2018 and this year we needed to use it for a TPLO surgery and I was not sure if they were going to cover it. They did cover the surgery and all the medicine and it was easy to submit the claim. We received 90% of the balance in 6 weeks. I really recommend this insurance!

I've been with this company for 7 years now. I now have two pets covered {mother & daughter.) When I took out this insurance upon getting my pet, I had no idea of pet insurance. This is the first pet I've owned in years. They have a variety of coverages to choose from. I of course, unlike some took out the coverage that is called unlimited. It covers pretty much everything you can think of. They will reimburse you I do believe is 90% of what you paid. Once you send in your proof of payment to the vet, upon review you receive your 90% back usually within 15 to 30 days max. I've never known an insurance company to do such. In the past I probably would've taken the least expensive policy, thinking I'd never use. You can't go wrong with this company for whatever you pay, most is actually reimbursed. I've never considered any other pet insurance, I highly recommend or looking into if in search of pet insurance,

The initial turn around time for claims was longer but I never had it take more than 30 days to get an explanation of benefit. Towards the end of me filling claims after everything had gotten established, I had an explanation of benefit within a few days -- in one case it was even processed within a few hours of me submitting it. I was very happy with the coverage and whenever something wasn't covered, they included the policy section to refer to which I found very helpful. Having pets best allowed me to fight a little extra longer for my furry friend since I didn't need to worry about paying the full cost of his various vet visits, hospitalizations, and visits to a specialist. The only thing I wish is that the direct deposits would process quicker. There would usually be about a week between my payment reimbursement dates on the explanation of benefit and when the money was actually deposited into my account.

Not the cheapest but the best in all categories. Easy to understand policies, great customer service, super easy claim process, quick efficient handling and above all they pay exactly as promised. I’ve been a customer for 4 years with up to 3 dogs.