Pets Best | Pet Insurance Review

Great experience. Got the explanation of benefits very soon and the coverage details are listed clearly.

Pets Best makes it really easy to file claims and get reimbursed quickly. I’m impressed.

Really just doesn’t cover all that much. I pay for the wellness and preventative coverage option, but nothing is ever reimbursed. There are other pet insurance companies out there that have much better wellness reimbursements.

I have had Pets Best since I got my dog 5 years ago. I have never submitted a claim and fortunately, my dog is pretty healthy. I noticed starting 2 years ago that their prices were increasing by leaps and bounds compared to other insurers and they were also dropping in the ratings. I have a $1,000 deductible on my plan and I have never submitted a claim. Last year the price increased by $100 with no additional benefits offered. This year, however, the price increase was astronomical in my opinion. The price went from $401 last year to $628 this year!!! That's an increase of $227 and I have the highest deductible possible!!! I can see why they've dropped out of the top 5 recommended pet insurers. If for no other reason, their prices are out of this world! I think it's probably time to look for another insurer - one that is ranked higher with their member reviews and also one that is ranked higher by the companies that rate pet insurers. Additionally, when I called their "Vet" helpline, no veterinarian was present to answer my questions. The girl answering the phone was a vet tech who seemed to know less than I did about dogs. She had to look up the answers to my questions AND then she gave me incorrect advice. Fortunately, I did not listen to her since she did not sound credible. I complained about the fact that they advertised having a vet available when this was untrue, but it was to no avail. I wonder if perhaps that is why my rates increased so much this year...

Petsbest use to be amazing. However, I am not struggling to have them pay. The claim was approved with a statement of how much they would pay. However, the money has not been deposited and every time I call Petsbest I am told to wait a few more business days. Every time I talk to someone I am given a different excuse as to why they haven’t paid. I use to recommend Petsbest but I will not recommend them anymore.