Pets Best | Pet Insurance Review

I have Pets Best for both of my Dobermans since they were puppies. Have had zero problems with claims except sometimes it takes a bit to get processed. Easy to submit a claim and if they have questions they contact my vet.

I signed up and recommended to my uncle who also signed up. Both of us had our first claims denied on technicalities. I have zero faith that they will pay claims unless they are appealed. In reality disappointed in their customer service and lack of human interaction.

Purchasing Pets Best was one of the best decisions I ever made for my dog and my wallet! The plan I chose covers 90% of all accident and illness after a $250 annual deductible, with an unlimited annual cap. The benefits have paid for the low monthly premiums many, many, many times over the the life of my dog. And, unlike most insurance plans these days, the Pets Best explanation of benefits is always 100% accurate - I never find any inappropriate denials or incomprehensible language, so I never dread having to argue about coverage with an anonymous representative speaking a language different from mine! Pets Best has really come through for us and I am really very grateful - I only wish I had also purchased the wellness benefit when my pup was a baby! Thank you Pets Best! You’re stuck with us!

I purchased a pets best policy for both my dogs several months ago.I finally needed it because I had 2 lipomas taken off both my dogs and none, I mean none went towards my deductible.They denied it.I'm really disappointed and will be cancelling my policy really soon.I know now they wouldn't pay towards anything critical, also they took almost a month even look at the claim.Bad service all the way around.I would not recommend them to my worst enemy.

I took my dog to the vet, my claim got denied and it should be paid. It doesn't list with what's not covered.