Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,095

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Jill Koehler

This company will do anything it can to…

This company will do anything it can to get out of paying a valid claim- You can call them the UNited Healthcare of pet insurance
2

out of 5

POSTED: | BY: Scott J. Benrube

Very disappointed in the length of time…

Very disappointed in the length of time it took to settle my claim.
5

out of 5

POSTED: | BY: AZ

A Lifesaver During a Difficult Time

My dog was unfortunately diagnosed with lymphoma earlier this year. It was an incredibly difficult and emotional time for our family, and the last thing we wanted to worry about was the financial burden of treatment. Thankfully, we had enrolled in a Pets Best insurance plan well before the diagnosis, and that decision turned out to be one of the best we've ever made for our dog. Pets Best covered 90% of our dog’s medical bills, including chemotherapy, medications, and emergency visits. The claims process was incredibly smooth and efficient. There was full transparency throughout the entire process, and we always felt supported. Having Pets Best truly allowed us to focus on our dog’s health and comfort, instead of stressing about finances. We are so grateful for their excellent service, and I highly recommend this insurance to any pet parent. It gave us peace of mind when we needed it most.
5

out of 5

POSTED: | BY: cansll

Prompt response to claim submitted

Prompt response to claim submitted. Unfortunately, had to make a claim due to rattle snake bite, and pleased with the prompt response received. Now waiting for reimbursement, which should be 5-10 days.
5

out of 5

VETERINARIAN: Southpaw Vet

POSTED: | BY: Lorin Legrant

Pets Best is best!

Our 17+ year old Miniature Schnauzer just passed away. We bought her health insurance policy when she was 9 weeks old. Though I know that no similar policy exists today but our long experience with Pets Best was the best experience we have ever had with any health insurers human or pets. They paid all of her claims without dispute or questions which in the last year included her hydro and laser therapy which kept her mobile until she passed. She had access to the best specialists including her cardiologist, ophthalmologist, neuro, internist and general vet. Despite her increasing medical bills as she aged that far exceeded the premiums they always paid her claims and allowed her to enjoy a long, happy and healthy life We and Cooper thank Pets Best for being there.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

Get a quote today

Leave a review