Pets Best | Pet Insurance Review

After being with a different insurance company for 10 years for my 10 year old dog I changed to PetsBest due to their pricing being half of the previous company. 4 months into the PetsBest policy my dog was diagnosed with cancer. Cancer was removed completely and she is doing great. Pet's best paid my large claim without any hassle exactly per the policy. I was very concerned being a new policy holder with an older dog, but they took care of me without issue. Highly recommend.

Pets Best has always been a great insurance company. They have paid every claim I have made in a timely manner. Never had any problems when my Te Ata herniated 2 cervical disks, had surgery and rehab. Paid for everything. I have $250 deductible and pays 90/10. Very satisfied

They are very efficient and return claims very quickly.

I used Trupanion for 14 years but the quote I got for my new pup was sadly unaffordable. I ended up with Petsbest because the policy they offered was comparable unfotunately, their service/practices aren’t even close. Our 1st vet visit was for some minor eye irritation and it took well over a month to get reimbursed. In comparison, Trupanion never took over 2-3 days. Two months ago, my pup injured his leg while playing. The bill for that was over 700.00 which I paid for with a credit card and the next day I submitted the claim. Once again it took so long to get reimbursed that if I hadn’t had the funds to pay the card off, I would have incurred interest charges on it. Most people don’t have the funds to pay their cards off. In those cases, the cost to have PetsBest includes interest charges. When I asked the vet about which insurance providers they see used the most, I told them I had Petsbest and they said they see a variety of providers but Petsbest is the only one who calls them constantly to argue every charge. That is not an acceptable practice. It’s draining on the staff and reminded me of the issues our own healthcare providers are facing with insurance providers. I’m in healthcare, I see it every day. Lastly, I got the renewal notice 6 weeks in advance and the premium was going to increase by 25%. I didn’t even finish the year with them, before the start of the final month, I found another insurance with better coverage for the same original price and switched. i cannot recommend PetsBest because their turn around time for reimbursement is unreasable and can ultimmately even cost you money, they second guess the vets treatment plans & bills they’ve agreed to pay and their rate increases are too high.

Submitting claims is easy via online and acknowledge quickly. It always notified us if there's any delays on my claim and it explains the details on the decision on each claims. Highly recommended.