Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,698

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Molalla Veterinary Clinic

POSTED: | BY: Thea

Thank You for Taking Care of My Best Friend

When my husky tore his ACL, it felt like everything happened at once. Between the surgery, vet visits, X-rays, and all the worry that comes with seeing your beloved fur baby in pain, the entire experience was incredibly stressful. Thankfully, Pets Best provided real peace of mind during one of the toughest times. His surgery was covered almost entirely, and the claims process was unbelievably easy from start to finish. Filing the claim was quick and straightforward, and the turnaround time for reimbursement was impressive. Having those funds deposited into our account so quickly removed a huge financial burden and allowed us to focus on what mattered most, helping Tymber recover. I cannot thank Pets Best enough for the support, compassion, and reliability they showed throughout this journey. Knowing they were there for us made all the difference. Thank you, Pets Best, for taking such great care of my Tymber! ❤️🐾
5

out of 5

VETERINARIAN: Junaluska Animal Hospital

POSTED: | BY: Billie

PetsBest the Dog's BowWow

PetsBest online wellness claims process was quick and easy. Received notification of processing almost immediately. Had an easy to read EOB via email within 2 days and money in the bank within a week. Can't ask for better service than that.
5

out of 5

POSTED: | BY: Nancy

Owner

Love Pets Best
5

out of 5

VETERINARIAN: Casselton Veterinary Service, Fargo

POSTED: | BY: Joanne

Adoption of our dog

Decided after all the money I spent on my beloved dog in her 14 years I decided to take out insurance. Hopefully my new dog won’t need as much medical care
5

out of 5

POSTED: | BY: Terri

Pet Owner

Filing a claim with Pets Best is easy and straight forward. The response time is immediate. I get notice that my claim was received and I get notice a few days letter that the claim has been processed. I have auto deposit for reimbursement, and the payment is in my account a few days later. I've never had any issues filing a claim or getting reimbursed if appropriate.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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