Pets Best | Pet Insurance Review


out of 5

Number of reviews 7,195

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,195

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 5

POSTED: | BY: david griffith


typical support from Pets Best. you have an issue with the receipt BUT fail to take 30 seconds to email me to clear up the issue.. Instead you close out the claim which is so straight forward to fix. But no multiple calls to find out status... not one email confirming you received the updated paperwork. and silence from Pets Best when you call to find out status.

out of 5

POSTED: | BY: Sara Peck

Quick, efficient

I had my first experience this past week. After my dog had a serious impalement and needed surgery. I submitted the receipts before I left the veterinary hospital. And I received my refund within 3 days. I had a couple questions regarding the next few appointments and how to claim them, and customer service was great and quick. I'll definitely be keeping this service.

out of 5

VETERINARIAN: Brickell Bay Animal Hospital

POSTED: | BY: Daniel Burdak

Archie was well taken care of!

Very pleased with Pets Best, they were very responsive, fast and extremely helpful!

out of 5

POSTED: | BY: Jennifer Killinger

I have had my dogs covered with Pets…

I have had my dogs covered with Pets Best for over 5 years now and it has more than paid for itself every year. I compete in dog sports and the peace of mind knowing I don't ever have to make a decision based on money is well worth it. My claims have all been paid timely with no issues. Thank you!

out of 5


The claims process has gotten much…

The claims process has gotten much quicker in the last year. What used to take a few weeks is now done in a few days. The coverage is very simple to understand, so I have never had to dispute a claim. I always have an idea of what my claim will pay and it’s always been accurate.

Monthly Cost

$6 and up, depending on your chosen plan.


Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.


$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.


Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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