Pets Best | Pet Insurance Review

I cannot say enough about Pets Best insurance. I filed a claim on a Wednesday and 2 days later I received the Explanation of Benefits showing they are paying all but $200 of my dog’s surgery costs. It is well worth the cost when your pet needs surgery. I used the Care Credit card to pay the vet and Pets Best is putting the money back on the card.

PetsBest has always been easy to work with and fast claim review.

Pet’s Best is terrible… the only reason I stay with them is because I’m 5 years in, and prob if switch now it’ll cost me more somewhere else. you literally get reimbursed for nothing on yearly checkups/vaccinations… spent $400+ on the visit, and got $40 back! I’m starting to question why I’m spending almost $80/month for literally nothing in return. Avoid at all cost..

We rescued our dog from an abusive situation. We took him to a vet, they did bloodwork, vaccines and complete physical. Great! We moved 2 years and had to find another vet. We wanted to get him neutered and had to get the surgical bloodwork. The vet noticed that he lost weight and she wanted to wait to see if he continued to lose weight. She told me that there is some diseases that the dog acts and looks normal, but is fatal if not caught. I asked her if we schedule the bloodwork for the following week due to our waiting period. She said that was fine. Came in 3 days after the period was over. Had a complete panel of bloodwork $350. Submitted it and it was denied. Called to see why. Pre existing condition!! I told them that he was diagnosed after the waiting period. They told me that since the vet MENTIONED in the notes about it. It was considered pre existing condition! I told them that his old vet didn't mention it and he was OFFICIALLY diagnosed until he had the complete bloodwork done because you had to LOOKING at certain levels. They said no. Month later, scheduled the neutering. The vet canceled due to blood levels. Submitted it, they denied due to pre existing conditions. I called again to see why. It had nothing to do with PLE but since it showed some of the same results, it was denied. I asked them what exactly will they cover that won't be pre existing, she said well visit as long as it doesn't include bloodwork!! HUH?? Looking for another insurance, not worth it.

Very happy with the claim process and results