Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,698

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Small Animal Clinic, AAHA & AAFP Cat Friendly- Gold status

POSTED: | BY: Sue

Thank God for Pet’s Best!

Pets’s Best is THE best! We have used them for over 3 years and they have made it possible for us to give Bella the best possible care. She swallowed a metal needle threader and had to have surgery a couple of years ago plus she’s had pancreatitis and allergies! Pet’s Best has literally saved us thousands of dollars! I highly recommend them.
1

out of 5

POSTED: | BY: Rachel

Be careful as your pet ages

So my dog was on the insurance for a few years and it kept going up incrementally. It was only after he turned ten that it jumped up +20/month without any communication to me regarding the cost increase. I was in between jobs and struggling financially so I switched to accident only thinking I could put him back on his old policy once I was in better shape financially. I have never made any claims and have probably paid them thousands of dollars in the time I was with them. When I called today they said they couldn’t switch him back they would have to cancel the policy and requote me. The quote came back at $250/month. What a scam. I’ve paid this company thousands of dollars for absolutely no help with my pet, save your money.
5

out of 5

VETERINARIAN: Hill Country Veterinary Surgical Specialty, PLLC

POSTED: | BY: Robert

An amazing facility and staff

Had our Shih-Tzu get the "zoomies" after a bath. She ran and jumped, and "pop" goes the left rear leg at the knee. Had the consult, did the procedure and had all the trust and respect for this outstanding canine orthopedic surgery. Doctor and staff were very pleasant, professional, and did an exceptional job. You owe it to yourself to choose Hill Country Vet Surgical Specialties, you'll be glad you did. And so will your four legged companion.
5

out of 5

POSTED: | BY: Lesley

Quick and Easy

We have had nothing but great experiences with Pets Best. It's easy to file a claim on the app and the turnaround time is very quick. The EOB is easy to read so that you know how much you are getting back and the payment is direct deposited within a few days.
5

out of 5

VETERINARIAN: Klaich Animal Hospital in Reno

POSTED: | BY: AL

I am now pleased with PetsBest

Main complaint was the time it took to process claims! It was taking several weeks. There were many complaints regarding this but Pets Best listened and claims are now being handled in a timely manner. No other complaints.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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