Figo | Pet Insurance Review

The worst experience we've had with a service provider of any kind. The web site is set up to mislead you on your insurance choices and is not clear. Regular vet exams should not be the same as an emergency visit, but both are declined as being the same thing. The site is clunky and hard to navigate and don't expect claims to be settled in your favor. Save yourself our incredibly frustrating experience and don't waste your money here.

I have had this pet insurance for about 5 years. I understand that prices increase year over year, but I did not expect it to jump 60% or more for my pet. I had 2 pets enrolled and each of them increased over 60%. I did place a pretty price claim in this past year, so I bet they are trying to recuperate their expenses. I think this is AWFUL customer experience and therefor cancelled immediately. DO NOT TRUST INSURANCE COMPANIES! It is crazy to think that paying for my 2 dogs would be "almost" more expensive than having health insurance for my family of 5! Cheaper to pay out of pocket at this point "IF" something were to happen. With the insurance monthly cost, deductible + only 80% coverage, THIS IS NOT WORTH your money! Save it, invest it and you will win out in the long run. SCAM!

We have had Figo for our two dogs for almost 6 years. They are very quick to review and reimburse claims. Pet Cloud makes filling claims easy and quick. Customer phone support was helpful when I had questions about a cancer treatment that was recommended for one of our dogs. When they didn’t know the answer right away they investigated and called me back with the correct information.

Decent insurance that covers what you want - you get to build your own plan. Figo links to your checking account and they pay you back in a timely manner with easy to read EOB's. This is my third year with Figo and I highly recommend them for all your pet insurance needs!! Five stars!!!!

I am deeply disappointed with this insurance, which I chose to avoid unexpected veterinary bills for my dog. I recently submitted a claim for a significant procedure my Yorkshire Terrier underwent, only to have it rejected twice. The rejection was based on the claim that the full medical history was not provided, despite it being included in the submission. This policy was meant to provide support and peace of mind, ensuring my pet was covered, but instead, it has added unnecessary stress and anxiety to my life. At this point, I am seriously considering canceling the policy, as it appears to be entirely ineffective.