Figo | Pet Insurance Review

4.1

out of 5

Number of reviews 2,815

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Loretta Murphy

Figo is professional and caring

We found the process of submitting claims easy and the quick response quite timely. Also, the understanding of the situation at the end was caring and helpful.
5

out of 5

POSTED: | BY: Elizabeth

Second year of having FIGO and I must…

Second year of having FIGO and I must say I am very satisfied with my policy. The claims take approximately 2 weeks to process and the coverage is great.
5

out of 5

POSTED: | BY: Jennifer

I unfortunately had to file many claims…

I unfortunately had to file many claims recently. The process of filing claims is simple. When more information was needed, it was clear and concise. I have spoken to reps on the phone and they were polite and answered my questions. Reimbursements were done in a timely manner. I am very pleased with Figo. It's not something I had hope to use, but happy that the process was simple and allowed me to provide care of our dog. She's a 8yo GSD and had a severe injury to her front leg (extreme carpal hyperextension) and then 3 months later had a emergency splenectomy and diagnosed with cancer (HSA). Having Figo has allowed us to provide care to give her a longer quality of life.
5

out of 5

POSTED: | BY: Flinn Eng

Fantastic Figo!

I've been so pleased with the coverage we bought, especially since I'd never had pet insurance before getting Scout and wasn't really sure what to expect. It's really easy to upload receipts and open a claim. We've had no problems or issues at all since buying our first Figo policy. She's had a few injuries and health hiccups here and there, and Figo has helped immensely with making sure we can get her the care she needs.
2

out of 5

POSTED: | BY: Joel

Want it to cover preexisting conditions? Forget it.

They seriously don’t cover anything that they have the right to deem is at all related to a “past illness”. Like if there is a tooth issue once they don’t cover a tooth issue 3 years later?? That is completely unrelated. Another ridiculous insurance company.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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