5
out of 5
POSTED: | BY: Tim
Prompt Response and well coordinated
Prompt Response and well coordinated . Appreciate all my experience with FIGI
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4.1
out of 5
Number of reviews 2,851
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1
out of 5
POSTED: | BY: Surfgoodworkbad
Shady organization
My dog required the removal of 9 teeth during a routine dental cleaning. After filing my claim for only the teeth removal, (1) FIGO asked vet for clinical summary within 2 biz days or claim would be closed without ability to re-open. My vet sent 14 pages including images. (2) FIGO then asked for 2 years of records... within 2 biz days or claim would be closed without ability to re-open. My vet complied. (3) FIGO adjusted my claim to vet billed amount which included uncovered items, then denied claim due to pre-existing conditions. My dog is only 7, he had none of the noted conditions other than tarter... they can't be serious. We all have tarter every time we get our teeth cleaned! (4) I emailed them an appeal and the email got an auto-reply that the email address on their EXPLANATION OF BENEFITS was decommissioned. This is a very shady outfit. Why pay hundreds annually with only a faint hope they will pay? I won't again.
5
out of 5
POSTED: | BY: Karen
It was very easy to make a claim for…
It was very easy to make a claim for both my pets. I just scanned my vet receipts and within a couple of days I had some checks to help cover my vet bills. Very pleased with how easy the process was
4
out of 5
POSTED: | BY: Becky
I used to have another Pet Ins
I used to have another Pet Ins. company handling my pet insurance but every year prices would go up and up until I couldn't afford it on both dogs. I decided to try Figo and so far I am pleased with pricing. Rates do go up every year but it doesn't seem as hefty. The only thing that is bothersome is that it takes about 1 week or little longer to know if your claim is going to being paid or not. Once the claim is closed you have to go onto your cloud to find out how much was reimbursed. The good news is that the reimburse usually hits within a few days if you have direct deposit. Overall, I like there service for my fur babies.
5
out of 5
POSTED: | BY: customer
This is an excellent insurance company…
This is an excellent insurance company who has yet to say no to anything I have submitted. They have been incredibly helpful when I call to make sure things are covered that I want to do for my dog. Customer service is great
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.