Fetch Canada | Pet Insurance Review

Terrible service. Denied my dogs broken tooth surgery even though it should be covered. The amount they were willing to pay didn’t even cover the deductible even though the surgery was $2000. Gingivitis has nothing to do with why his tooth broke and that is their justification for not paying.

Terrible service; terrible company. I am an RVT and had my partner sign up for pet insurance in case of emergencies or in case I swapped professions down the road. We looked into fetch because it seemed to have good coverage and good reviews. We had submitted OVER A MONTH AGO an estimate for our emergency dental of our 9 month old kitten to have assistance covering the cost. We were DENIED because of "pre-existing conditions" such as - anesthetic monitoring and isoflorane. Tell me how this is a pre-existing condition? Emergency surgery to have a tooth removed before even a year old because of a malocclusion forming and changing the development of his teeth isn't a pre-existing condition. We are incredibly disappointed and will be swapping insurance companies immediately. Little to no explanation of why it was taking so long to review our records and invoice and then denied for not a valid reason. These invoices and records are supposed to be reviewed by a certified technician. Any RVT can see that this was not a "pre-existing condition" from the records. 0/5 stars fetch.

Amanda was very pleasant and was so quick and efficient with providing a quote. Quote provided will provide me with great peace of mind and was very reasonable.

There was an error made when uploading my medical notes/invoices for a claim and the Fetch representative calmly and politely walked me through how to correct it.

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