PetPartners | Pet Insurance Review

Paid 210.00 vet bill only to find out that my 30 coverage has to lapse before the "paid for" insurance activated.

Claims are too complicated to file, already having to take your pet to a vet and then asking for the progress notes is work, but in order to file a claim you must have physician signature and between faxes or traveling it is just an overall complicated process. People spend thousands on Pets but the coverage is complicated on what they will and will not pay for.

We got an Bull Terrier, AKC and UKC registered. Beautiful pup. As soon as we registered him with AKC I got the insurance information from AKC, called Pet Partners to find out the detailed and specifically asked for the insurance the would cover everything. I signed up for the one they told me was their premium insurance and it would cover everything a small deductible. I signed up for and it cost me around $55.00/month. The first time I was frustrated was when our pup had a reaction against the microchip that the breeder's vet inserted. We took him to our vet, had to get it removed. It cost hundreds of dollars. When I sent the claim it was not "covered" because the microchip was inserted prior to the insurance began (and prior to us owning our dog). Fast forward to when the dog was one year old, we found out he had a congenital heart condition and to stay alive he would need to take 4 different medications. I thought "thankfully I signed for the higher insurance". No such luck. Pet Partners did NOT COVER any of his bills they pointed me out to the small print in the back of the agreement that excludes "congenital conditions". I asked how come I was told this insurance would cover everything, they should cover at least the vet visits and cost of taking the dog to the ER before we found out he had the heart condition "there is nothing we can do" was the answer received. Thankfully we were able to afford and give our pup the best we could for the short life he had (he just passed at 3 years old) I do not recommend them, and suggest you find another insurance. That's what I am doing with the new pup we are getting.

We just adopted a new dog as company for our female Boxer. Online I was approved for new dog Baxter. Then I had a question so phoned Customer Service. Amy answered my call and boy did she help me. She added Baxter to the Boxer's existing policy saving me 5%! She was able to give me info on existing claims including the reimbursement down to the penny. For every question Amy found an answer. When I phone any customer service I look for what I call the 3 P's - Pleasant, Professional and Polite. Amy has these qualities by the bucketsful. In fact, every time I have phoned AKC Insurance I have received excellent service. Thank you AKC Pet Insurance for selling a reliable product and short turn around time processing claims. We have been with you for years. I have recommended several people to check you out. All y'all rock!

My husband and I had trouble with our credit card being compromised and our payment was over due. First time in a year I saw the amount we were paying too. I had called to pay the over due, as well as, ask for a different coverage, that was more suitable to my pet's needs and our finances. Rosa was not only understanding, accommodating and efficient in helping with my questions and concerns, she was friendly, sweet and an overall pleasure to speak with. I hope to speak with Rosa again, next time I may have to call. :)