PetPartners | Pet Insurance Review

9.2

out of 10

98 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
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  • 10.0
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As one of the first pet insurance providers in the U.S., PetPartners has offered affordable, comprehensive coverage across all 50 states since 2002. Its customizable plans allow owners to choose coverage that meets their individual needs and budget. Learn more about PetPartners’s plan options, read customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
10

out of 10

POSTED: | BY: Eileen Wacks

Commendation

I'm writing to commend two of your representatives: Jasmine and Kaylah. They were both a pleasure to work with. Both were knowledgeable, congenial, well versed; and most importantly: patient. They both were results driven, had compassionate senses of humor (a must; I've come to learn through them- because a new puppy in a home of an owner who hasn't had a puppy in 14 years is life changing). While I've been with AKC for many years, I'd never been offered a trial insurance plan. Was always advised to get one. Mix your policies with personable accommodating representatives, explained choices? It was easy. Bravo to Jasmine and Kaylah, who made AKC and Pet Partners shine even brighter..
10

out of 10

POSTED: | BY: Gilda Axelrod

Great Pet Insurance / Great Customer Service

We unfortunately had to put our almost 13 year old Wheaten Terrier down a few weeks ago. I contacted Pet Partners to let them know of this and the woman (Amy) that I spoke to was so incredibly compassionate. She immediately took care of what I was calling about and must have apologized 10 times for the loss of our pet. I'd highly recommend them!
3

out of 10

POSTED: | BY: Rodney W

Complicated

Claims are too complicated to file, already having to take your pet to a vet and then asking for the progress notes is work, but in order to file a claim you must have physician signature and between faxes or traveling it is just an overall complicated process. People spend thousands on Pets but the coverage is complicated on what they will and will not pay for.
10

out of 10

POSTED: | BY: Dusti Sparks

Amy rocks!

We just adopted a new dog as company for our female Boxer. Online I was approved for new dog Baxter. Then I had a question so phoned Customer Service. Amy answered my call and boy did she help me. She added Baxter to the Boxer's existing policy saving me 5%! She was able to give me info on existing claims including the reimbursement down to the penny. For every question Amy found an answer. When I phone any customer service I look for what I call the 3 P's - Pleasant, Professional and Polite. Amy has these qualities by the bucketsful. In fact, every time I have phoned AKC Insurance I have received excellent service. Thank you AKC Pet Insurance for selling a reliable product and short turn around time processing claims. We have been with you for years. I have recommended several people to check you out. All y'all rock!
10

out of 10

POSTED: | BY: Jessica Perito

Rosa is wonderful!

My husband and I had trouble with our credit card being compromised and our payment was over due. First time in a year I saw the amount we were paying too. I had called to pay the over due, as well as, ask for a different coverage, that was more suitable to my pet's needs and our finances. Rosa was not only understanding, accommodating and efficient in helping with my questions and concerns, she was friendly, sweet and an overall pleasure to speak with. I hope to speak with Rosa again, next time I may have to call. :)

Monthly Cost

$5 – $90 depending on coverage options chosen.

Coverage

You have a co-pay of 20% after your annual deductible.

The pay-out amount is based on your actual vet bill.

Payout Limits

Per incident limit of $1,500 – $8,000 and annual limits of $3,000 – $16,000 depending on your chosen plan.

Deductible

Choose from $100 – $1,000 annual deductible.

Age Limits

Pets must be at least 8 weeks old to enroll with no upper age limit

Coverage options available for senior pets.

Waiting Period

Coverage goes into effect one day after enrollment. There is a 5-day wait period for accident claims and 14-day wait period for illness claims.

Exclusions

Pre-existing conditions are not covered.

Customizable plans allow you to add-on coverage for inherited and congenital conditions, exam fees and wellness care.

Cancer coverage included in base accident and illness plan.

As one of the first pet insurance providers in the U.S., PetPartners has offered affordable, comprehensive coverage across all 50 states since 2002. PetPartners serves as the exclusive pet insurance provider for the American Kennel Club and Cat Fanciers’ Association, and works with shelters and veterinarians to keep pets safe and healthy. PetPartners offer a competitive Employee Benefits Program, helping employers provide pet insurance as a voluntary benefit workforce. Its customizable plans allow owners to choose coverage that meets their individual needs and budget.

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