MetLife | Pet Insurance Review


out of 5

Number of reviews 290

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.8
  • 4.8
  • 4.8
  • Count
  • 38
  • 260
  • 290
As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.

out of 5

POSTED: | BY: Karen Feldman

Wonderful pet insurance

I have had a few pet insurance companies previously. MetLife is by far the best! Easy to submit claims. Never a hassle processing claims. Claims are quickly processed and there are multiple choices for reimbursement! Great experience overall! I have been using them for the last 9 months and I am very pleased!

out of 5

POSTED: | BY: Ann LaFernier

Happy customer

I signed up with MetLife Pet Insurance during my companies open enrollment Nov. 2022 with coverage going in effect Jan. 1, 2023. I have had nothing but positive experiences with MetLife and I have filed several claims. Keep up the good job MetLife.

out of 5

POSTED: | BY: Sheila Kelly

Pet insurance

My vet software dropped comment on a visit back in 2022 which was not true! I worked with Met Life to provide details. My vet was finally able to provide a correct record and email saying he had a software issue. My claim was paid out at 90%! I will be finding a new vet for sure! Thank you to the customer service team!!!

out of 5

POSTED: | BY: Tisha Brown

Horrible experience and lies

I have had MetLife Pet Insurance for several years now. Until recently I had not experienced many issues but lately it has been beyond horrible. I have 7 pets insured, I foster dogs and I am very involved in rescue. MetLife has done nothing but give excuse after excuse as to why the claims are taking so long to process. They even are changing the way they process claims mid process. Now does anyone take responsibility and try to handle the claim, NO. All you will get is excuses and told you just have to wait a couple more days even though I have waited since August 12, 2023 already. I have been told by a supervisor on august 25, 2023 it should only take 5-7 more days. And yet here I am Sept 5, 2023 being told no I have to wait longer. I would not recommend this company to my worst enemy. I will not recommend to anyone in the rescue community more specifically. I have been hung up, lied too many times and do not have one single good thing to say about this company. I did provide MetLife with my info to be contacted but no one has bothered

out of 5

POSTED: | BY: Cyndi Richardson

Easy, quick

App is great for processing claim. Easy. Quick

Monthly Cost

Plans can start at just $29


Reimbursement for up to 90% of vet costs.

Payout Limits


Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days


Protect your pet’s health and your wallet with MetLife Pet Insurance. Plans can start at just $29 and you can easily customize your deductible and reimbursement rates so it works for you. WIth a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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