MetLife | Pet Insurance Review

This is not good insurance. It take them forever to denial a claim and they don’t respond to emails or answer the phone.

Although the reimbursement timeframe states 10 days, there is no guarantee when you’ll receive your reimbursement. I’ve submitted a claim on 1/09/25 and as of today, 1/28/25, I have not received my reimbursement. Highly unacceptable as this is the second time this has happened and I’ve only submitted three claims. I will be canceling and switching to Fido.

They refuse to communicate without waiting on their phone line for long periods of time on hold and are not clear on the payouts. I've waited well over the time they have told me repeatedly my claim would be finished. Do not expect to get paid for months. I'm so sad my work picked this company to work with as a perk (because it hasn't been helpful at all so far), and I am running to my HR rep right now to share my experience with this company. Hopefully we'll get a new option next year Response to the Company: I've emailed that specific email you list here at least 3 times over various questions I've had in the past - with no response. Your online chat has NEVER worked, and emails go to a black hole. Sitting on hold for long periods of time is the only way your company communicates with people. Also, I see my claim has changed the amount of my allowance, yet - IT IS STILL PROCESSING AFTER 20 business days now and I still have heard nothing. Your company claims 5-10 days on its tracker. I'm baffled a MetLife company would actually be run this poorly tbh.

There are very few exotic pet insurances out there, and I was told metlife was the exception. I was told wrong. I have had multiple complications and misinformation about my policy and what it covers from the moment I got my quote. I was told my policy would cover spay/neuter over the phone, but now I am told it isn't covered, and I am out 4,000 dollars with no assistance. (I have a rex rabbit btw)

They have been dragging their feet from the very start of our FIRST claim with them. It has been 20 days and several emails plus a direct letter to them asking what they keep saying 10 days for a claim to be processed. It is double that now. This is not a large claim. With the results received from this small claim, I am worried that if we had a major claim this would be the result. We have two dogs insured with them and will be looking elsewhere for a reputable pet insurance company.