MetLife | Pet Insurance Review


out of 5

Number of reviews 298

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.8
  • 4.8
  • Count
  • 39
  • 267
  • 298
As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.

out of 5

POSTED: | BY: Selina Wang

Customer Service is Call Only

I just adopted a new kitten couple weeks ago and this MetLife insurance was the free package from adopting from AHS. It all started with this lady who helped me set up my account, she spelled my street address incorrectly, when I found out I had to call them twice (not including the first call) to finally get them updated my address. Then after that, I won't be able to update the address in the policy packet. The online chat is definitely a fake chat, it's never worked. I emailed pet_info based on their website and never got a response. Each time I called them, I had to wait on phone for over 30mins. How can they make updating an address that difficult? I just emailed pet_feedback, we'll see if they'll ever get in touch with me or not.

out of 5

POSTED: | BY: Angie De La Cruz

Customer chat

Stephany was very helpful and answered all of my questions clearly

out of 5

POSTED: | BY: Deborah Martellone

Call with MetLife

Just had a call with Donna at Metlife she was so helpful I had lots of things to update and she handled everything for me and she was very pleasant and would recommend her and MetLife to anybody and everybody.

out of 5

VETERINARIAN: Acacia Animal Hospital

POSTED: | BY: Susan Ridgway

Best Pet insurance Metlife

Fantastic, so glad I chose Metlife and so glad I went to Acacia Animal Hospital. Every time I called Metlife they always helped me with all my questions and concerns. And so nice and no problems with my reimbursements, love them

out of 5

POSTED: | BY: Donna M Moore

Excellent coverage and customer service

I have only submitted 4 claims so far, but have been very happy with their customer service, their ease of submitting and checking on claims and their coverage. This is the best think I've done to never question whether I could afford to give my dog the care she needs when needed.

Monthly Cost

Plans can start at just $29


Reimbursement for up to 90% of vet costs.

Payout Limits


Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days


Protect your pet’s health and your wallet with MetLife Pet Insurance. Plans can start at just $29 and you can easily customize your deductible and reimbursement rates so it works for you. WIth a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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