MetLife | Pet Insurance Review

Quoted directly from a MetLife rep chat session: "Exams are considered preventive care in our system and you did not purchase that with your policy." So, all exams for your pets are "preventive care" regardless of the vet visit type unless you "upgrade" your policy. They also offer no appeal or recourse whatsoever. This is a scam - BUYER BEWARE!

This insurance company is okay. My dog came with this insurance and so I kept it. Getting claims reimbursed has not been as easy as another insurance company that I had with our other dog. MetLife always asks for the Soap notes. Not sure I spelled that correctly. Our other insurance company never did. I believe as long as you have the itemized list and proof of payment, that should be enough. Our dog had a big claim this year for breaking both bones in his front leg. Was very happy with the reimbursement amount.

I am empressed and happy with the way my claim was taken care of. I was reimbursed with the whole amount that I charged. Thank you for all your help.and understanding.

Great service. They were very quick to respond when they had received my claim, and it was approved and complete in 5 days.

Having been a pet owner for a few years, I did not know what I was missing until I switched my Pets Insurance Policy to Metlife. My prior carrier required tons of documents, took almost a month to make a claim decision and often after several Q&A. Experience was totally different with Metlife. It took me less than 2 minutes to upload my paperwork and had a decision in less than 3 days. Options of receiving money through a mode of my choice makes it such a pleasant experience. I have just one issue .. and that is that I should have switched earlier .