MetLife | Pet Insurance Review


out of 5

Number of reviews 417

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.3
  • 4.7
  • 4.7
  • Count
  • 24
  • 285
  • 417

Updated: February 05, 2024

As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.

out of 5

POSTED: | BY: Kristen Gard

Beware of MetLife!

I adopted my cat 11/28/23 from a shelter. I signed up for pet insurance for her at the shelter. The shelter provided all information and there was a clean bill of health and no pre-existing condition which was provided to MetLife Pet Insurance. The cat developed gas and diarrhea a little while after adoption. Pet insurance clearly states that is active immediately there is no waiting period. I hit my deductible I submitted my claims and sure enough they denied me. They claim she has a pre-existing condition because it started shortly after adoption. That is not a pre-existing condition it's a condition that arose after I adopted her and now they are claiming I have to go through an appeal process which can take upwards of 45 days. People get insurance for a reason for emergencies when they need it so they are covered. Clearly they are a company who does not stand by their word that claims your pet is insured from the moment you get the plan unless it's a pre-existing condition which there is absolutely no documentation of such prior to signing up for the plan. What happens if you can't afford the test your pet dies you have to get a lawyer and pursue this legally? I noticed they don't have a spot to put reviews on their website only the shining ones that they post. I can see why that is. I would strongly suggest looking into another pet insurance company do not waste your time and your money for them to look for loopholes and not back up their plan.

out of 5

VETERINARIAN: Randolph Animal Hospital

POSTED: | BY: Eric Smalls

Easy & Fast

Submitting a claim with MetLife is simple, easy and the response you get is fast. My claim was submitted and approved within seven days with no issues. I'm extremely happy my company offers pet insurance as part of our benefits package and choose MetLife as the provider.

out of 5

POSTED: | BY: Suzanne Otto

Great overall experience

So glad I have this insurance. It has been a literal life saver for the health of my fur baby and financially for me. Great and friendly customer service. Submission of claims are made simply and easily in the app. Reimbursements are quick and easy as well. I can concentrate on my baby girl and give her what she needs at the vet and home. Thank you MetLife.

out of 5

VETERINARIAN: Dr Joe vet and alyssa vet tec

POSTED: | BY: Annemarie Greenmyer

Met Life outstanding experience

I have three small dogs. I did a lot of research when deciding an insurance company to go with.. this company has been outstanding from day, one from ease of use of app to speaking with customer service to filing claims to reimbursement. Absolutely a lifesaver. Would love to work for them !!!! Highly recommend

out of 5

POSTED: | BY: Julie Sewell

Great service

Customer service is great. Submitting claims is easy and reimbursements have been made as promised.

Monthly Cost

Plans can start at just $29


Reimbursement for up to 90% of vet costs.

Payout Limits


Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days


Protect your pet’s health and your wallet with MetLife Pet Insurance. Plans can start at just $29 and you can easily customize your deductible and reimbursement rates so it works for you. WIth a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!

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