MetLife | Pet Insurance Review

4.6

out of 5

Number of reviews 534

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.7
  • 4.5
  • 4.6
  • Count
  • 38
  • 262
  • 534

Updated: May 29, 2024

As one of Fortune magazine’s 2022 “World’s most admired companies,” MetLife is proud to have helped people protect what matters to them for 100+ years. MetLife Pet Insurance continues that tradition with a dedicated team of pet advocates who have been passionately serving pet parents for over 15 years. MetLife Pet Insurance offers pet parents an exceptional product from a best-in-class insurer at an affordable price — focused on flexible product offerings, competitive rates, and innovative policy benefits.
1

out of 5

POSTED: | BY: Patrick Jardon

Met Life poor claims processing no response to correspondence

By far the worst customer server I've received since starting the policy two years ago. Rare that I submit a claim so this is unacceptable and truly not worth the premiums I pay. Even a comment to reach out after a review was not answered, internal email unanswered, chat never available.
1 comments

POSTED: | BY: Briana Johnson

I spoke with Tiana today about my claim, she was so sweet and gave me exactly the information that I needed. She is a great employee, I hope she is appreciated as such! Thank you Met Life and thank you Tiana!

1

out of 5

POSTED: | BY: Meh Customer Service

Poor processing of claims and lack of reply or concern to correspondences

Submitted invoice, payment receipt, balance etc with no response for over 15 business days. Only way I knew it was waiting for already submitted invoice was to sign in. Sent invoice again, sent email for explanation why this wasn't acknowledged or communicated. Still nothing but the status reviewing. Terrible customer service and response to concerns. Choose another provider, I'll definately be looking
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1

out of 5

POSTED: | BY: Patrick Jardon

Met Life poor claims processing

I rarely submit a claim... but when I do... I expect it to be processed and communicated efficiently, if they need any additional info. Over 12 days and no communication. Had to sign in to see they are asking for exact invoice I sent them in the very first claim submission. Submitted an email through contact and no reply. Premiums and any billing are super punctual in contrary. I'd think twice about relying on Metlife to care about you, your pet, or any concern you have.
5

out of 5

VETERINARIAN: Best Friends Vet Hospital

POSTED: | BY: Kathy Parker

Love MetLife pet insurance

First time for pet insurance and I wasn't sure what to expect. I was very pleased that the process of obtaining insurance and filing a claim was so easy and expedient! I am a very happy customer!
1 comments

POSTED: | BY: velia

Met Life Pt Insurance was recommended to me by the first vet I took my puppy, just gotten her out of the shelter. TWO + YEARS AGO.. I am the luckiest pet owner who decided to get Met Life Pt Insurance for my Luna. Keep recommending it to all my friends.

5

out of 5

VETERINARIAN: Dickson Animal Clinic

POSTED: | BY: Linda Briggs

Love MetLife

MetLife Pet Insurance has far exceeded my expectations. I highly recommend this company.
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Monthly Cost

The cost of pet insurance depends on a variety of factors, including the species, breed, sex, and age of your pet. Where you live also helps determine what you pay. The type of coverage you need will affect costs, too.

Coverage

Reimbursement for up to 90% of vet costs.

Payout Limits

Deductible

Customizable deductibles from $50-$500

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

Accident – policy effective date (1 day waiting period); Illness – 14 days

Exclusions

MetLife Pet Insurance detail
Protect your pet’s health and your wallet with MetLife Pet Insurance. With a hassle-free claims process, convenient mobile app, and reimbursement in less than two weeks, it’s easy to take the best care of your pet. Get a quote in two minutes or less!
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