MetLife | Pet Insurance Review

MetLife was always quick this year to reimburse!

Very good claim experience

Personel are always very nice, quick and helpful. They always have answered my questions and helped me file my claims if asked to.

First, I'm going to give you suggestions. Because the CEO won't respond. I wish reviews would be on Google. People want to know why there are five stars. Second, drop the AI voicemail. You can't interrupt you have to listen to everything just to talk to an agent.Third, please ax the ZIP code policy meaning you pay via zip code. My rates went up when I moved. Even though I offered to go to my same vet, the price increased. If a person is willing to go to their prior vet in the prior zip code, I think they should have that opportunity as you will get billed from that zip code, so all this is to the CEO. Now on to all the good stuff. This is one of the most outstanding insurances ever. Their first line of defense, their customer service is impeccable.. Impeccable. I always speak to a representative. I have never gotten a bad representative. In fact, I have gotten some of the greatest representatives that I asked to talk to their manager so that they will personally get kudos for how they went Way beyond the call of duty. They're helpful, they're compassionate as they get that your dog cat is family 1 million percent and that's important. They're also very knowledgeable! If there's a snafu they are willing to help you figure it out, help you get it worked out. Outstanding outstanding customer service. The claims generally speaking are really quick. Seriously. The only time there was a slowdown was after when the large large hurricanes and that made total sense. Otherwise, it happens. Pretty dang fast. They're on it pretty well. I recycle my money so to speak. Even if I have to borrow money and then pay it back to somebody. I know I'm going to get 90% back. So I will borrow that money from a friend and then pay them back so I can take my guy to the vet. He had a bad go of it for a while so I felt like I was living at the vet. And all those claims got processed quickly. Seriously within 10 days to me that's quick. I would highly recommend this place. Customer service outstanding, policy outstanding. They have the best WellCare ever! They pay for supplements. They pay for flea tick control. It's utterly outstanding. I cannot say enough good about them. I just wish this review would go on to the Google site.

I mean I acknowledge it was partly my fault, but nowhere in their promotional materials did MetLife acknowledge that they did not cover pre-existing conditions, leading me to basically give up insurance coverage for my senior cat entirely. The requirement that we include SOAP notes in all filings is not something that all vets will accommodate, so keep that in mind as well.