MetLife | Pet Insurance Review

Very smooth transaction with your company.

Gloria - my customer agent, is truly amazing. I am so impressed & above all GRATEFUL for Gloria. Her attention to detail & thoroughness when reviewing claims is 2nd to none. She is so responsive and follows up with you (When promised!), troubleshoots, and explain why certain claims are taking longer than others. She is persistent in helping her clients get answers on their claims. She also follows up with the vet or myself in order to get these claims settled. I have 4 big dogs and there are multiple claims to follow up on! GLORIA - Is the reason I am staying with MetLife. I almost dropped my policies in August 2024. It was so bad, and was about to cancel my policies. I had such awful experiences with other agents (no follow up, no responses, no attention detail or wrong feedback regarding claims, winging it to get you off the phone. With this many dogs, submittal of multiple claims coming from different providers, same invoice with multiple dogs on it - becomes complex & extremely confusing. BEST OF ALL SHE CARES - puts herself in the customer shoes. Prior to Gloria - this is what I would deal with: I had been a loyal customer for a coupe of years now, and by August 2024 was minutes away from cancelling my policies. It was SO bad - I had multiple claims open totaling almost $8K. I would call regularly, rehash my story goodness knows how many times, NO ONE provided me with answer on why these claims, same statement “We are experiencing other than normal volume” “We had a glitch in the system, you need to resubmit (basically start the process all over again) - this would go on for weeks. Every time I called, I would have to rehash my story until I was blue in the face. The frustration, lack of overview, or caring was the worst - the feeling of complete helplessness and at the mercy of one incompetent agent after another, is something I hope no one goes through. I probably delt with 14+ customer agent representatives before being connected to Gloria. Isabelle (Ladybug, Kya, Romeo, Jude) 💙🩷🐾🩵💜

The ease of applying for pet insurance with great coverage and rates. The fact that my pet was immediately covered with no waiting period and the ease of putting in a claim and them processing it with no hesitation. Also this insurance company is very informative and it fits my budget.

Easiest and best pet insurance I have ever had.

My first claim was very easy to submit and I appreciate the easy options for reimbursement. So far you've been a breeze to deal with!