MetLife | Pet Insurance Review

This company takes SO LONG to reimburse claims. If your vet’s notes are not written in a dummy proof way where each element of the SOAP (subjective, objective, assessment, plan) is listed implicitly the claim review team can’t seem to figure it out. I am waiting on about $2000 worth of reimbursement and have been for 3 weeks. I have resubmitted notes as requested and have gotten zero progress on my claim. They won’t even pay out if you go to your primary vet for a new issue. Only seem to pay out for specialists if you have the accident and emergency plan like I do. And I pay $156 a month for the pleasure of this frustration.

I have two dogs and I’ve had nothing but great experiences with Met Life , the claims are done in quickly manner , the customer service is excellent.

I work in the veterinary field where I am exposed to many pet insurance companies that our clients have enrolled in. Metlife is stellar in all areas especially in their phone presence. Last year we rescued a 5 month old puppy when 9 days later he chewed up a wooden hair brush, a pen, box of tissues and part of a book. Due to the sharpness of the pen and brush he had to have full surgery. MetLife did not question any of the process and reimbursed us the 90% that we had enrolled in. We highly rec Metlife and are customers forever!

I have 2 pets insured with them and up until recently they were good. My puppy had surgery and I submitted a claim on 8/16 and was told times that it was processing and then the following day they couldn’t find it. I had to resubmit and it is still pending. I have asked for help and can’t get anyone to help me. After this processes I will be moving my pet insurance elsewhere. I have been lied to too many times.

Very happy with MetLife Pet Insurance. Easy to submit claims and fast turn around. Great customer service.