Pets Plus Us | Pet Insurance Review

Pets Plus Us has been exceptional with support and claims for our dog who has elbow and hip dysplasia. In the 3.5 years that we have had our dog, they have reimbursed us $40,000 as he had 3 full hip replacements, CT scans, foreign body surgeries. Without this insurance I don’t even want to think what we would have done.

This is our 4th pet with insurance with Pets Plus Us. When we switched our bulldog to Pets Plus Us after having a bad experience from a former provider, he already had pre-existing conditions so many things were not going to be covered. But we knew up front and the low premiums made the peace of mind worth it though we really didn't file very many claims. We added our 2 year old french mastiff who was very healthy but near the end of her life, had a knee surgery and then seizures which required hospitalization. All of her claims were paid promptly and without question. At her passing after only 8 short years, Pets Plus Us had paid over 15,000 of claims. Fast forward to our male French Mastiff who again is very healthy but ended up needing some expensive tests and then nares surgery. ALL his claims were covered and paid within a week or two of submission. He hasn't needed anything since and he's a happy healthy boy. Lastly our newest girl has had some complex health issues that were completely unexpected. She has had two surgeries and we were reimbursed the same week for each. That is absolutely unheard of! Their customer care specialists are so sweet and kind and always available if we have questions. I highly recommend Pets Plus Us. They underwrite up front so you know if you have exclusions and they aren't looking for ways not to pay. Awesome company!

Our Fur baby had sudden onset of glaucoma and we needed to remove his eye. The hospital and vet did not do direct billing, so we had to upload the documents etc on the Pet plus portal. It was easy and convenient. They reimbursed within 3-4 days of submission. Customer service was easily accessible and very helpful. . Pets plus made the ordeal bearable with their professionalism.

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This was the worst experience I’ve had I had two bad experiences with both of my pets this company lacks communication and info for customers after 6 months paying premiums input claim in they called told me they had to cancel my policy I’m so upset frustrated after talking to numerous people I was still left very unsatisfied and furious !!!