Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
the absolute worst insurance broker I have ever dealt with. Do NOT recommend them! Started our one and only claim after paying premiums they had no problem collecting for a year, in May 2023 for a basic vet visit, tests, anticiotics, and retest to confirm the issue was gone. It's Sept 5th, and we still don't have payment. It took them almost two months once they had documents from every vet our dog had ever seen since we had her to process our claim and approve it. Then they "apparently" entered banking information wrong so it didn't process, lied that they had submitted payment (but the bank confirmed they have never tried to submit) and promised they would deal with it last week, said it takes several days to process once it is submitted - which is a lie the bank confirmed this morning - as direct deposits when submitted are immediate, and the PPU team refuse to let you talk to anyone other than their entry-level customer service agents who can't help you at all, and when you ask to wait on hold until they resolve your issue, which would take 10-15 minutes, they hang up on you instead, and don't bother to call back. And their Ombudsman can't help you either. If you are bored and don't have a job already and want to work full time to get paid for a claim you carried insurance for, sign up. Otherwise - stay as far away from Pets Plus Us, Northbridge who is the underwriter, and the Ombudsman works for Independence Pet Group www.pethealthinc.com - worst waste of my time ever.
1
out of 5
POSTED:
| BY: bernat pou
Bad attention and no good communication with veterinary
My pet Cala, had intestinal diarrhea. The Veterinary said high and clear that you guys will cover the expenses of his treatment 100%.
Since she had it last January we did the claim but your answer always was negative.
I'm quite tired and disappointed and I feel scammed and cheated... I have been paying the insurance every month and also my cat's sickness.
I will leave a google review also to allowed everyone know that you are not a reliable company... Thanks
1
out of 5
POSTED:
| BY: Monique Chipchase
Beware of this company
I would not recommend this company at all.
They did everything they could to not pay, to the point of twisting my words as a pet owner and using that version of events instead of what was determined by veterinary professionals.
Even after I put my pets through x-rays and ultrasounds to be thorough and ensure a correct diagnosis, Pets Plus Us did not care about the results determines by professional vets.
Even though my cat has a health issue that was discovered after we got insurance and should be covered, I have zero confidence that Pets Plus Us will protect my pets and I have cancelled our policy.
1
out of 5
POSTED:
| BY: Lance Bourque
Garbage
Started with pc insurance,then these guys came in jacked up the monthly payments and the deductible,so now I was paying them monthly and out of my pocket to the vet ,because these guys raised my deductible to $400 ..in one month I payed $700 in total because 1 dog went in cost about $250 then my other dog had to go in for something different cost about 270 then I had to pay this scam $180.in about 8 years I paid about $10000 and have gotten nothing from these guys .better off opening a separate bank account and put that money there
5
out of 5
VETERINARIAN:
Hart Veterinary Clinic
POSTED:
| BY: Sheryl Conklin
Satisfaction
I am very satisfied and have been for over five years with this pet insurance company, pets plus Us. When my little girl sprite died when Covid started it was hell but they got me through it and it sure helped with the cost of the vet. Thank you pets plus SUs
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.