Pets Plus Us | Pet Insurance Review

the absolute worst insurance broker I have ever dealt with. Do NOT recommend them! Started our one and only claim after paying premiums they had no problem collecting for a year, in May 2023 for a basic vet visit, tests, anticiotics, and retest to confirm the issue was gone. It's Sept 5th, and we still don't have payment. It took them almost two months once they had documents from every vet our dog had ever seen since we had her to process our claim and approve it. Then they "apparently" entered banking information wrong so it didn't process, lied that they had submitted payment (but the bank confirmed they have never tried to submit) and promised they would deal with it last week, said it takes several days to process once it is submitted - which is a lie the bank confirmed this morning - as direct deposits when submitted are immediate, and the PPU team refuse to let you talk to anyone other than their entry-level customer service agents who can't help you at all, and when you ask to wait on hold until they resolve your issue, which would take 10-15 minutes, they hang up on you instead, and don't bother to call back. And their Ombudsman can't help you either. If you are bored and don't have a job already and want to work full time to get paid for a claim you carried insurance for, sign up. Otherwise - stay as far away from Pets Plus Us, Northbridge who is the underwriter, and the Ombudsman works for Independence Pet Group www.pethealthinc.com - worst waste of my time ever.

My pet Cala, had intestinal diarrhea. The Veterinary said high and clear that you guys will cover the expenses of his treatment 100%. Since she had it last January we did the claim but your answer always was negative. I'm quite tired and disappointed and I feel scammed and cheated... I have been paying the insurance every month and also my cat's sickness. I will leave a google review also to allowed everyone know that you are not a reliable company... Thanks

I would not recommend this company at all. They did everything they could to not pay, to the point of twisting my words as a pet owner and using that version of events instead of what was determined by veterinary professionals. Even after I put my pets through x-rays and ultrasounds to be thorough and ensure a correct diagnosis, Pets Plus Us did not care about the results determines by professional vets. Even though my cat has a health issue that was discovered after we got insurance and should be covered, I have zero confidence that Pets Plus Us will protect my pets and I have cancelled our policy.

Started with pc insurance,then these guys came in jacked up the monthly payments and the deductible,so now I was paying them monthly and out of my pocket to the vet ,because these guys raised my deductible to $400 ..in one month I payed $700 in total because 1 dog went in cost about $250 then my other dog had to go in for something different cost about 270 then I had to pay this scam $180.in about 8 years I paid about $10000 and have gotten nothing from these guys .better off opening a separate bank account and put that money there

I am very satisfied and have been for over five years with this pet insurance company, pets plus Us. When my little girl sprite died when Covid started it was hell but they got me through it and it sure helped with the cost of the vet. Thank you pets plus SUs