Pets Plus Us | Pet Insurance Review

I have recently had a number of claims with my boxer who has a heart condition. Pets Plus Us has been super easy to use and I have not even had to contact customer service. This insurance has given me piece of mind to do what is best for my pet. Thank you!

$143/month for my GSD. Developed anal sacculitis (anal gland infection). Veterinarian prescribed strict Hydrolized food diet in an attempt to recitify the condition as last ditch effort prior to surgery and removal of anal glands. Pets Plus Us approved all related anal sacculitis vet visits but not the Hydrolized food diet. Because I tried it once a long time ago (prior to Pets Plus Us) in attempt to help with her allergies (I ceased as it was ineffective) and claimed that the food is part of "prexisting condition". Food is used as treatment modality for her anal sacculitis and it has been effective. Still fighting them. Otherwise it's fine. Don't get the impression this medical insurance provider is any different than the others. These guys are sleezy too. They hide behind insurance language and speak more than others I find. So be prepared to be inundated by extreme court like lanagauge and behaviour as well as stalling tactics.

Wish I never committed to this plan...any claim takes 30 davs for them to "decide" whether or not they will cover anything…it's cost roulette with these guys..how can you make a financial decision without knowing what they will help you with?.Always assume they won't and prepare to foot the bill. My dog does not have any pre-existing conditions, medications or allergies. I remain with them because after 3 years it's impossible to get a reasonable rate anywhere else. Went with these guys through Costco, got a reasonable rate only for them to raise the premiums unannounced. When questioned I was told "inflation!" Never again. I

I had a few claims for my 5 year old lab in my 1st year with PetsPlusUs. I found out that the claims process worked very well when you provide all the needed information right from the beginning. I was also lucky that my Vet has a point person that provided a PDF document with all the Doctors medical notes and paid invoices in one file. I also provided an overview document and photos showing evidence of the medical issue. In 3-4 business days the money was in my account and an email with a paid claim document explaining how the claim was processed and how the deductible and co-pay amounts were factored into the claim. It’s been a great experience so far!

Great customer service