Pets Plus Us | Pet Insurance Review

Pets Plus Us came through and reimbursed my dog's TPLO surgery costs as well as the medication and preventative medication associated once provided with the required medical records. They are also reimbursing the physiotherapy that my dog is receiving as part of his recovery. They seem to believe in the complete care and health of my pet.

This is the first pet I have insured and she unfortunately damaged her knee and needed surgery. Submitting the claim was super easy and smooth. I’m very happy with their service!

I highly recommend Pet Plus US. I got it for my adult cat when I adopted him, hoping not to have to use it, and thankfully, that was the case for many years. However, my baby is aging now, and it's stressful enough to go to the vet and sometimes receive not-so-great news, not to mention the very high costs. Having Pet Plus US helps make this phase easier for me. The claims are approved fairly quickly, and my biggest shout-out goes to their customer team in Canada. I will never forget when I called in a super emotional state due to some sad news, and the agent (I believe his name was Tyler) guided me through the claim process. He genuinely took an interest in helping me, which is super rare nowadays, and he not only made my day better but also had a huge impact on making things easier for me and my cat. Thank you!

My dog recently had to have eye surgery. The vet was able to put through the claim, and it was processed and approved very quickly - really helping to ease the stress of the situation. I was then able to submit supplemental claims for related vet visits prior to the surgery, and they were also approved quickly with no questions asked. Very satisfied with my first claim experience.

I had to send my invoices about 4 times before they were looked at and approved. I would get an email back, several days later saying "something was wrong with the invoices" and they couldn't fix it right now.